Fraud Operations Analyst

6 days, 10 hours ago
Full-time
Junior
Cybersecurity
Sezzle

Sezzle

Sezzle is a payments company revolutionizing the buy now, pay later experience with interest-free installment plans, empowering consumers and merchants alike.

Diversified Financial Services
251-1K
Founded 2016

Description

  • Monitor real-time transactions and customer behavior flagged for fraud or abuse for manual review.
  • Investigate individual transactions using internal policies and review methodologies to determine whether they are fraudulent.
  • Analyze account patterns using internal systems, tools, and data analysis.
  • Research fraud and user behavior to support machine learning models, rules, and detection systems.
  • Collaborate with analysts, operations specialists, data scientists, and engineers to improve fraud prevention mechanisms, processes, and tools.
  • Maintain strong knowledge of fraud prevention techniques and technologies.
  • Meet or exceed SLAs for timely resolution of queued cases to minimize potential losses.
  • Handle escalations from internal and external stakeholders in a professional and efficient manner.
  • Block users deemed fraudulent or risky and clear false positive flags from automated systems and support agents.

Requirements

  • Bachelor's degree from an accredited institution.
  • Minimum 1 year of experience investigating and resolving fraud incidents.
  • Experience analyzing data and making decisions in a fast-paced, ambiguous environment.
  • Strong attention to detail and ability to multitask.
  • Excellent problem-solving and analytical skills.
  • Strong business judgment and communication skills.
  • Ability to self-start and work with minimal supervision after training.
  • Ability to work through holidays.
  • Preferred experience in fintech, payments, lending, banking, or financial institutions.
  • Preferred degree in statistics, math, finance, economics, or another quantitative discipline; graduate degree is a plus.
  • Preferred experience with SQL or other database query languages and data processing/analytics tools such as Python, R, or SAS.
  • Ideal availability to start within two weeks of an offer.

Benefits

  • Salary range of $1,500 - $2,000 per month, gross in USD.
  • Full-time hourly, non-exempt position.
  • Scheduled shift options covering Sunday-Thursday or Tuesday-Saturday with Turkish-time and Central Time hours.

Interested in this position?

Apply directly on the company website

Apply Now

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