ServiceNow Administrator

7 hours, 13 minutes ago
Full-time
Senior
Software Development
SES

SES

Systems Engineering Solutions (SES) Corporation is a Small Business specializing in information technology consulting services. We excel in Systems Engineering, Systems Integration, System Test, Infrastructure Development, Deployment, and Lab Support. ...

Internet Software & Services
51-250
Founded 2003

Description

  • Configure, implement, and maintain the ServiceNow platform to support Tier 1–3 services.
  • Manage workflows, service catalog items, integrations, reports, and dashboards.
  • Provide technical assistance for hardware, software, and network issues.
  • Handle incident and problem resolution, service request management, and escalation across support tiers.
  • Support infrastructure monitoring, hardware/software lifecycle activities, and platform sustainment.
  • Develop custom applications and automate processes within ServiceNow.
  • Maintain documentation and provide training and user support.
  • Identify process improvement opportunities and ensure system integrity.
  • Serve as a subject matter expert on ServiceNow sustainment and best practices.

Requirements

  • 5 years of experience.
  • Bachelor’s degree in IT, Computer Science, or a related discipline.
  • Public trust security clearance.
  • ServiceNow Certified Implementation Specialist – ITSM preferred.
  • ServiceNow Certified Application Developer preferred.
  • Experience supporting IT infrastructure across help desk, end-user, server, platform, or network environments.
  • Strong organizational skills and attention to detail.
  • Ability to communicate clearly with team members and clients, verbally and in writing.
  • Ability to analyze problems, determine root cause, and implement solutions.
  • Ability to work independently and as part of a team.

Benefits

  • Competitive salary.
  • Medical, dental, and vision coverage.
  • AD&D, STD, and LTD coverage.
  • Company-paid life insurance.
  • 401(k) with employer contribution.
  • Paid time off.
  • Pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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