Senior Software Developer Manager

3 weeks, 4 days ago
Full-time
Lead
Software Development
TechOp Solutions International

TechOp Solutions International

TechOp Solutions International offers specialized consulting services that combine operational and technical expertise to assist various organizations, including government and commercial entities, in preparing for and responding to security threats.

Internet Software & Services
51-250
Founded 2005

Description

  • Lead the daily operations of the Training and Quality Assurance team.
  • Develop, implement, and maintain training programs for new hires and existing staff.
  • Design and update training materials, job aids, and instructional resources.
  • Conduct instructor-led, virtual, and self-paced training programs.
  • Establish quality standards and performance evaluation methodologies.
  • Monitor customer interactions across multiple communication channels to ensure compliance and service quality.
  • Conduct calibration sessions with operational leadership and quality teams.
  • Analyze quality trends and identify opportunities for coaching and performance improvement.
  • Prepare quality assurance reports, dashboards, and performance analyses.
  • Develop corrective action plans and continuous improvement initiatives.
  • Coordinate with operational leadership to identify training needs and performance gaps.
  • Perform additional duties as assigned.

Requirements

  • Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related technical discipline (preferred).
  • Minimum eight (8) years of experience in enterprise software development, systems analysis, or application development.
  • Current Salesforce Developer Certification.
  • Current Salesforce Agentforce Certification.
  • Demonstrated experience designing and developing Salesforce-based applications and integrations.
  • Excellent analytical, troubleshooting, communication, and leadership skills.
  • Must meet security eligibility requirements.

Benefits

  • Equal Opportunity Employer status with nondiscrimination across protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

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