Global IT Manager, Data Center IT

5 hours, 24 minutes ago
Full-time
Lead
DevOps and Infrastructure
Serverfarm Data Centers

Serverfarm Data Centers

Serverfarm Data Centers specializes in developing and operating data centers while providing comprehensive Data Center Management as a Service (DMaaS) solutions that empower enterprise executives and data center teams to efficiently manage their assets...

IT Services
51-250

Description

  • Lead, mentor, hire, onboard, and manage performance for a distributed team of five to six systems and network professionals.
  • Establish operating standards for documentation, ticket management, change control, and on-call responsiveness.
  • Own availability, performance, lifecycle management, and capacity planning for servers, storage, virtualization, networking, and monitoring infrastructure.
  • Ensure consistent backup and restore validation, patching, monitoring coverage, and access management across sites.
  • Coordinate major incident response, root cause analysis, and completion of remediation actions.
  • Manage vendors and integrators supporting site IT and enforce contractual and service delivery standards.
  • Lead IT scope for new facility deployments and expansions, including procurement, structured cabling, IDF, and MMR setup.
  • Coordinate IT delivery with construction and commissioning schedules and escalate schedule risks.
  • Maintain technical standards, SOPs, build standards, naming conventions, addressing conventions, and site documentation.
  • Manage hardware refresh cycles and provide input for IT capital and operating budgets.

Requirements

  • 7+ years of experience in systems administration, network administration, or infrastructure engineering.
  • 2+ years of experience leading or managing technical staff.
  • Experience managing distributed or remote teams across multiple time zones.
  • Working proficiency with Windows Server, Linux, virtualization, enterprise storage, and IP networking.
  • Experience owning incident management and root cause analysis for business-critical infrastructure.
  • Demonstrated ability to establish and sustain operational standards and documentation.
  • Strong written and verbal communication skills, including executive and non-technical stakeholder briefings.
  • Willingness to travel to sites across North America and Europe as project schedules require.

Benefits

  • Paid time off and paid holidays.
  • 401(k) plan.
  • Fully covered medical, dental, and vision insurance.
  • Compensation based on skills, experience, location, and market conditions.
  • Opportunities for career growth across expanding global operations.

Interested in this position?

Apply directly on the company website

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