Green Thumb Industries

Green Thumb Industries focuses on promoting health, happiness, and well-being by providing safe and quality cannabis products through its retail locations nationwide.

Pharmaceuticals

Health Care

1K-5K (3700)

11 open positions

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Field IT Operations Engineer

1 month, 1 week ago

United States

Full-time

Mid Level

Infrastructure Engineer

DevOps and Infrastructure

iOS

Apply Now

Green Thumb Industries

Green Thumb Industries focuses on promoting health, happiness, and well-being by providing safe and quality cannabis products through its retail locations nationwide.

Pharmaceuticals

1K-5K

View All Jobs 11

Description

Troubleshoot, install, configure, repair, and maintain PCs, laptops, retail PoS systems, printers, iOS devices, VoIP phones, and related technology.
Support Dell and Nutanix servers, Windows Server 2016/2019, Meraki and Fortinet networking equipment, wireless access points, IoT devices, and ISP circuits.
Perform configuration changes, software installations, firmware updates, patching, testing, and preventive maintenance.
Monitor and resolve incidents and service requests through Freshservice and respond to SolarWinds alerts.
Own support for assigned systems or locations, escalating complex issues to senior engineers or management.
Complete infrastructure upgrades, site openings, remodels, equipment refreshes, and technology deployments.
Create technical documentation, installation records, diagrams, asset information, procedures, and knowledge-base articles.
Provide escalation support and guidance to Associate Engineers while identifying opportunities to improve reliability and operational efficiency.
Travel to company sites, including occasional last-minute trips, and participate in after-hours, weekend, and holiday on-call rotations.

Requirements

High school diploma or equivalent required; an associate’s or bachelor’s degree in IT or a related field is preferred.
3+ years of progressively responsible experience in IT operations, infrastructure support, field services, systems administration, or a related technical role.
Ability to independently troubleshoot moderately complex hardware, software, server, network, wireless, and connectivity issues.
Working knowledge of end-user devices, retail PoS technology, Windows environments, server infrastructure, network equipment, monitoring platforms, and IT service management.
Experience with installations, configuration changes, patching, equipment deployments, and preventive maintenance.
Strong organizational, prioritization, written communication, and verbal communication skills.
Ability to document technical work and guide less-experienced team members.
Ability to travel up to 40%, participate in on-call rotations, and make occasional last-minute trips; preferred residence in Florida, New York, or Pennsylvania.
Ability to pass state cannabis licensing requirements, including federal background checks, and hold a valid driver’s license where applicable.
Ability to lift up to 50 pounds and work safely in construction sites and operational facilities involving ladders, tools, cabling, heat, cold, noise, dust, and limited access.

Benefits

$75,000–$90,000 USD pay range based on experience, qualifications, and/or location.
Potential eligibility for a discretionary annual incentive based on organizational and individual performance.
Remote work arrangement with up to 40% travel.

Interested in this position?

Apply directly on the company website

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