Provisioning Operations Analyst

6 hours, 6 minutes ago
Full-time
Junior
Operations
SentinelOne

SentinelOne

SentinelOne provides autonomous security solutions for endpoint, cloud, and identity environments, offering unified prevention, detection, response, and forensics in a single platform powered by AI to protect against advanced cyber threats.

Internet Software & Services
1001-5000
Founded 2013

Description

  • Validate purchase details for new and renewing customers to provision purchased products and services.
  • Fulfill provisioning requests accurately and within established service-level agreements.
  • Set up, configure, and convert product instances and licenses across product lines, including partner and managed service provider accounts.
  • Process access extensions and product-feature activations or deactivations for existing customers.
  • Manage customer account lifecycle activities, including terminations, consolidations, and restorations.
  • Respond to provisioning mailbox and queue inquiries and escalate complex issues to senior team members or subject-matter experts.
  • Coordinate with account teams, partners, and product teams to ensure appropriate customer access and provide onboarding guidance.
  • Audit customer entitlements by reconciling Salesforce and provisioning-platform data in accordance with SOX and SOC2 controls.
  • Maintain standard operating procedures and process documentation.
  • Support provisioning automation and process-improvement initiatives, including Jira defect testing and ad hoc data-validation projects.

Requirements

  • 1–3 years of experience in provisioning, entitlement or license management, order management, sales operations, or customer support operations.
  • Clear written and verbal communication skills.
  • Ability to analyze data, spreadsheets, and reports to identify anomalies and determine root causes.
  • Commitment to process documentation and following documented procedures.
  • Ability to independently prioritize work and adapt to month- and quarter-end deadlines.
  • Comfort collaborating with a remote, global team.
  • Experience with Salesforce reports or SOQL and Jira or Confluence (preferred).
  • Experience in a SaaS or cybersecurity company, ideally in a fulfillment role (preferred).
  • Experience in a fast-growing startup environment (preferred).
  • Familiarity with internal controls or audit requirements such as SOX or SOC2 (preferred).

Benefits

  • Restricted Stock Units, Employee Stock Purchase Plan, and performance-based bonus.
  • Flexible time off in addition to 5 weeks of PTO, paid wellness days, and fully paid short-term sick/nursing leave.
  • Gender-neutral parental leave.
  • Private medical care, life and disability insurance, pension contributions, travel medical insurance, and an Employee Assistance Program.
  • Global home-office and meal allowances.
  • Hybrid work in Prague or Brno, or remote work within the Czech Republic or Slovakia; Prague-based employees work in the office at least two days per week.
  • Wellbeing allowance, MultiSport benefit program, and Wellness Coach app.

Interested in this position?

Apply directly on the company website

Apply Now

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