Account Manager, Client Development & Renewals (East Coast / Mid-Atlantic)

6 hours, 50 minutes ago
Full-time
Mid Level
Customer and Technical Support
SentinelOne

SentinelOne

SentinelOne provides autonomous security solutions for endpoint, cloud, and identity environments, offering unified prevention, detection, response, and forensics in a single platform powered by AI to protect against advanced cyber threats.

Internet Software & Services
1001-5000
Founded 2013

Description

  • Own a portfolio of existing accounts and achieve renewal-retention and expansion-bookings quotas.
  • Identify product whitespace and lead consultative upsell and cross-sell conversations based on customer use cases and outcomes.
  • Build multi-year account growth plans with Customer Success Managers and Sales Engineers.
  • Manage the full renewal cycle, including quoting, stakeholder engagement, negotiations, multi-year commitments, and on-time closes.
  • Identify churn and downgrade risks through deployment health, usage, support signals, and customer sentiment, and lead save motions.
  • Maintain accurate forecasts for renewal and expansion pipeline and keep Salesforce and CPQ/quoting tools current.
  • Structure and close deals using approved pricing and quote automation.
  • Coordinate account coverage and expansion opportunities with CSMs, Account Executives, Sales Engineers, and Channel/MSSP partners.
  • Share customer feedback, blockers, and growth opportunities with Product and internal teams.

Requirements

  • 3–5 years of experience in renewals, account management, or customer-facing sales, ideally in SaaS or cybersecurity.
  • Demonstrated success closing upsell and cross-sell opportunities within an existing customer base.
  • Track record of meeting or exceeding quota and driving net revenue retention above 100% in an assigned portfolio.
  • Experience identifying and closing whitespace opportunities through consultative selling.
  • Experience managing multi-stakeholder discussions and negotiating with senior or economic buyers.
  • Ability to identify early churn or downgrade signals and act before renewal deadlines.
  • Strong forecasting discipline and CRM hygiene.
  • Hands-on experience with Salesforce and CPQ or quote-management tools.
  • Strong communication, organization, customer curiosity, and proactive approach to expansion conversations.
  • Experience with Channel/MSSP or two-tier go-to-market models (preferred).

Benefits

  • On-target earnings of $123,250–$135,000 USD, inclusive of base salary and commissions.
  • Restricted Stock Units and Employee Stock Purchase Plan.
  • Flexible time off, paid holidays, paid sick time, gender-neutral parental leave, and grandparent leave.
  • Medical, dental, vision, life, disability, and travel medical insurance.
  • 401(k) retirement plan with company match, health and dependent-care FSAs, and voluntary insurance options.
  • Employee Assistance Program, prepaid legal services, pet insurance, and cancer-care program.
  • Home-office allowance and mobile-phone reimbursement.
  • Wellness coaching, gym reimbursement, fertility coverage, and adoption and surrogacy reimbursement.

Interested in this position?

Apply directly on the company website

Apply Now

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