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Customer Success Representative

2 weeks, 6 days ago
New Zealand
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Semios

Semios

Semios is an all-in-one Crop Management Platform that offers a full-service solution for growers to monitor real-time in-field conditions. The platform includes modules for pests, disease, weather, frost, and irrigation, providing insights and data ana...

Food Products
51-250
Founded 2010
$215M raised
View All Jobs 8

Description

  • Prioritize customer renewals and re-engage at-risk customers before renewal dates.
  • Support new customer onboarding and implementation to help clients achieve their objectives with the platform.
  • Deliver responsive customer support through phone, in-app chat, and email.
  • Provide technical setup assistance, including importing data, configuring accounts, and connecting clients.
  • Maintain regular contact with customers to support satisfaction, adoption, and retention.
  • Build and maintain strong relationships with new and existing customers to improve service quality and business growth.
  • Plan and prioritize daily work to meet business objectives and maintain productivity.
  • Present at customer success meetings and collaborate with other departments as needed.
  • Visit customers for training and support, including grower and agronomist workshops.
  • Record and manage all day-to-day activities effectively using aligned systems and processes.

Requirements

  • Demonstrated ability to build trust and develop strong customer relationships.
  • Strong listening, communication, and presentation skills.
  • Excellent problem-solving and organizational abilities.
  • Ability to manage multiple customers and priorities in a fast-paced environment.
  • Proactive mindset with initiative and a focus on continuous improvement.
  • Ability to explain technical concepts to non-technical users.
  • Experience using customer support platforms, CRM systems, and SaaS tools.
  • 3+ years of experience in SaaS, agriculture technology, or a related industry is preferred.
  • Experience supporting onboarding, implementation, product adoption, or technical support is preferred.
  • A degree in agriculture, agronomy, or a related field, or direct experience in the agriculture industry, is preferred.
  • Previous experience in customer success, account management, or customer support is preferred.

Benefits

  • Salary range of $75,000 to $85,000 NZD per year plus commissions.
  • Generous vacation policy and year-end holiday break.
  • Hybrid office work arrangement.
  • Dedicated annual learning funds through the UpSkill program.
  • Enhanced parental leave top-ups.
  • Opportunity to do purposeful work with global impact in sustainable food production.
  • Fun, collaborative, and supportive team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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