RemoteLeaf Logo
Log in Sign up

Manager of Digital Customer Success

1 hour, 54 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Seesaw

Seesaw

Seesaw is an award-winning elementary learning experience platform that offers interactive lessons, digital portfolios, and two-way communication features. It connects teachers, students, administrators, and families to support each child's learning jo...

Diversified Consumer Services
251-1K
Founded 2015
$26M raised
View All Jobs 4

Description

  • Lead a team of five Customer Success Managers and Team Leads across the Digital segment.
  • Own renewal forecasting, Net Revenue Retention (NRR), and pipeline management for renewal and expansion targets.
  • Drive retention strategy at scale and reduce past-due renewals through proactive outreach and risk management.
  • Optimize renewal automation and self-serve motions to improve efficiency and conversion.
  • Improve customer health and adoption across a digital-first portfolio.
  • Build proactive intervention plays based on at-risk customer signals.
  • Partner with Revenue Operations, Finance, Marketing, and Customer Operations on forecasting, automation, and campaign strategy.
  • Reduce manual CSM workload through process improvements and scalable systems.
  • Support international territories including MENA, AUS, and the UK while maintaining global consistency in playbooks and execution.
  • Coach the team on onboarding, product launches, skill development, KPI accountability, and performance management.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or Retention.
  • 2+ years of people management experience.
  • Experience managing renewal forecasting and revenue targets.
  • Strong analytical skills and comfort using dashboards and performance data.
  • Experience building or optimizing lifecycle automation using industry-standard tools.
  • Experience in SaaS, EdTech, or scaled customer segments preferred.
  • Proven track record of overachievement, innovation, leading change, and creative problem-solving.
  • Experience leading geographically distributed teams with process definition, documentation, talent sourcing, development, and accountability.
  • Proven track record of consistently achieving business targets and quotas.
  • Must be based in the Eastern or Central time zones of the United States due to required early Eastern Time collaboration hours.

Benefits

  • On-target earnings of $130,000–$160,000 annually.
  • Competitive salary with equity as part of total compensation.
  • Medical, dental, orthodontics, and vision coverage.
  • 401(k) match.
  • Flexible paid time off and a sustainable work pace.
  • Monthly technology stipend and home office setup stipend.
  • Professional development stipend.
  • Paid parental leave, charitable donation matching, and volunteer days.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Genetec

Technical Account Manager- Team Lead

Genetec 1K-5K Professional Services

Genetec is seeking a Technical Account Manager Team Leader to oversee TAMs supporting strategic enterprise customers, combining people leadership, senior customer engagement, and technical ownership to improve service delivery and customer outcomes.

United States Full-time Lead Customer Success Manager Technical Account Manager
9 minutes ago
360Learning

Customer Success Manager

360Learning 251-1K Diversified Consumer Services

360Learning is seeking a Customer Success Manager to support German-market clients through software implementation, adoption, and renewals, ensuring measurable business impact across the customer lifecycle.

United Kingdom France Germany Full-time Mid Level Customer Success Manager
CRM
9 minutes ago
CaptivateIQ

Customer Success Manager - Commercial

CaptivateIQ 251-1K Internet Software & Services

CaptivateIQ is hiring a Commercial Customer Success Manager to manage a portfolio of mid-market accounts and drive adoption, retention, and expansion across its sales performance management platform.

United States Canada Full-time Junior Customer Success Manager
$77k-$115k
CRM LLM Salesforce
24 minutes ago
Constructor

Customer Success Manager - French Speaker (Remote)

Constructor Internet Software & Services

Constructor.io is hiring a Customer Success Manager to help enterprise customers improve search and product discovery experiences across websites and mobile apps and drive better business outcomes.

Europe Middle East Africa Full-time Mid Level Customer Success Manager
E-commerce Machine Learning
24 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers