RemoteLeaf Logo
Log in Sign up

Technical Support Specialist

3 weeks, 2 days ago
Serbia, Romania
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
Apply Now

Sedona Digital

Sedona Digital describes itself as an award-winning transformation partner specializing in Software/AI, Data/AI, Cloud Security, and Business Change. Its site also describes it as a process-led, AI, data, security and software business.

IT Services and IT Consulting
Founded 2008
View All Jobs 12

Description

  • Provide technical assistance for computer systems, software, and hardware issues.
  • Assist with the installation, configuration, and maintenance of IT infrastructure, including servers and networks.
  • Diagnose, resolve, and escalate hardware and software problems as needed.
  • Maintain accurate records and documentation for IT assets, configurations, and procedures.
  • Support security compliance tasks such as antivirus updates, patch management, and access control.
  • Assist with deployment and management of software applications, updates, and licenses across the organization.
  • Participate in backup and disaster recovery processes to protect data integrity and availability.
  • Monitor system performance and capacity, and proactively resolve issues.
  • Liaise with vendors and service providers to resolve technical issues and procure IT equipment or services.
  • Work as part of the helpdesk team, answer calls professionally, and handle both external and internal support requests.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • Proficiency in Microsoft Windows and Office Suite.
  • Basic networking knowledge, hardware troubleshooting skills, and familiarity with ITIL principles.
  • Excellent verbal and written communication skills in Romanian and English.
  • Ability to explain technical information clearly to non-technical users.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively in a team environment.
  • Strong attention to detail and accuracy in documentation and system configurations.
  • Willingness to learn new technologies and adapt to changes in the IT environment.
  • Dedication to excellent customer service in a customer-facing role with professionalism, patience, and a solution-focused approach.

Benefits

  • Remote work flexibility.
  • Opportunity to work in a rapidly growing scale-up organization.
  • Medical insurance after the probation period.
  • Ongoing learning and development opportunities.
  • Holiday allowance in line with local legislation.
  • Competitive compensation package.
  • Performance-based bonus.
  • Fun budget for team events.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

DotActiv

Technical Support Consultant

DotActiv 51-250 Distributors

DotActiv is hiring a remote Technical Support professional to help retail software customers around the world resolve issues, improve their experience, and keep their data-driven planning work running smoothly.

South Africa Full-time Junior Data Analyst Technical Support Engineer
$0k-$0k
SQL Windows Server
1 hour, 52 minutes ago
Edelweiss

Operational Solutions Engineer

Edelweiss 11-50 Media

Edelweiss is hiring Operational Solutions Engineers to help bookstores and publishers evaluate, onboard, implement, and roll out Omnibus by resolving operational and workflow challenges in close partnership with Product and Engineering.

United States Full-time Mid Level Implementation Consultant Technical Support Engineer
$100k-$150k
2 hours, 3 minutes ago
Leadtech

AI Automation Engineer

Leadtech 251-1K IT Services

Leadtech is hiring an AI Automation Engineer to design and operate AI-driven customer support workflows, API integrations, and voice/agent automation systems that improve operational efficiency and customer experience at scale.

Spain Full-time Junior AI Engineer Technical Support Engineer
Generative AI GPT HTTP JavaScript JSON Postman Python REST API
2 hours, 24 minutes ago
MongoDB

Technical Services Engineer 2nd Shift

MongoDB 1K-5K Internet Software & Services

MongoDB is hiring a Technical Services Engineer to support enterprise customers by resolving complex issues across the MongoDB ecosystem in a FedRAMP-regulated, second-shift support environment.

United States Full-time Senior Technical Support Engineer
$90k-$176k
Active Directory AWS Azure C C# C++ DNS GCP Git Go Java JavaScript Kubernetes Linux MongoDB Node.js Python Ruby TCP/IP
3 hours, 53 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers