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Senior Engagement Manager

4 months, 1 week ago
Romania
Full-time
Senior
Program Manager
Project and Program Management
Agile Azure
Apply Now

Sedona Digital

Sedona Digital describes itself as an award-winning transformation partner specializing in Software/AI, Data/AI, Cloud Security, and Business Change. Its site also describes it as a process-led, AI, data, security and software business.

IT Services and IT Consulting
Founded 2008
View All Jobs 8

Description

  • Own the overall client relationship from a service and delivery perspective as the primary senior point of contact and escalation.
  • Build and maintain trusted relationships with senior client stakeholders, including regular monthly on-site engagement.
  • Provide service leadership across software engineering, testing, cloud, and support engagements across multiple delivery models.
  • Establish, run, and continuously improve service governance through service reviews, QBRs, steering forums, and operational checkpoints.
  • Produce and present service reporting on delivery performance, financials, risks, dependencies, and continuous improvement actions.
  • Work with Sales and Account leadership to support account growth, retention, and expansion opportunities.
  • Own commercial management of the account, including renewals, extensions, change control, and small-to-medium scope additions.
  • Draft, negotiate, and manage Statements of Work for incremental changes and new services.
  • Track account financials, forecasts, and margins to ensure services remain commercially viable.
  • Proactively identify service, delivery, and commercial risks and drive mitigation, escalation, and issue resolution.

Requirements

  • 7+ years of experience in client-facing delivery, engagement, or service management roles within digital, software, or cloud services.
  • Proven experience owning senior client relationships across Professional Services.
  • Strong commercial acumen with hands-on experience managing SOWs, renewals, budgets, and margins.
  • Solid understanding of modern software delivery, cloud platforms, and testing practices.
  • Confidence engaging with technical and non-technical stakeholders at all levels.
  • Experience running service governance, reporting, project boards, and QBRs.
  • Experience working with customers in Banking, Financial Services, and Insurance.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Ability to balance client advocacy with commercial and operational discipline.
  • Preferred experience in managed services or long-running enterprise engagements, Agile delivery environments, Azure or Microsoft technology delivery, and AI-assisted development, testing, or transformation initiatives.

Benefits

  • Private medical insurance.
  • Training on market trends and client needs.
  • 8 hours per month for continuous personal improvement during work hours.
  • 21 days of annual leave, increasing by one day per year up to 25 days.
  • 3 health days that can be taken without medical proof.
  • 1 day off for your birthday.
  • 0.5 days off for Christmas shopping.
  • Competitive package and quarterly team event budget.

Interested in this position?

Apply directly on the company website

Apply Now

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