RemoteLeaf Logo
Log in Sign up

Customer Success Associate

7 hours, 40 minutes ago
India
Full-time
Mid Level
Customer Success
Project and Program Management
Azure
Apply Now

Sedona Digital

Sedona Digital describes itself as an award-winning transformation partner specializing in Software/AI, Data/AI, Cloud Security, and Business Change. Its site also describes it as a process-led, AI, data, security and software business.

IT Services and IT Consulting
Founded 2008
View All Jobs 14

Description

  • Manage client projects from setup through reporting, including timelines and deliverables.
  • Work cross-functionally within client businesses to support a smooth customer experience.
  • Learn and use proprietary client platforms, including survey and feedback processes.
  • Administer data connections between different sources and understand how systems interact.
  • Handle repetitive operational tasks with high accuracy and consistency.
  • Prepare progress updates and status reports for ongoing projects.
  • Create presentations and visual summaries of customer project results.
  • Support ad hoc administrative and reporting tasks across the customer portfolio.

Requirements

  • Bachelor’s degree in Business Administration, Information Technology, or a related field, or equivalent work experience.
  • 4+ years of experience in Customer Success, Client Success, Project Administration, or Business Operations.
  • Strong English written and verbal communication skills with the ability to summarize information clearly and concisely for asynchronous work.
  • Proficiency in Microsoft 365, especially Excel, including basic formulas, VLOOKUP, filters, and data cleanup.
  • Strong attention to detail and accuracy in documentation, especially for highly repetitive tasks.
  • Strong organizational skills with the ability to prioritize competing deadlines.
  • Ability to work independently and collaboratively within a team.
  • Strong problem-solving and analytical thinking abilities.
  • Willingness to learn new tools, technologies, and methodologies.
  • Experience in data management or survey methodology is desirable.
  • Interest or background in organizational culture, organizational effectiveness, or leadership development is a plus.
  • Qualtrics experience is helpful but not required.
  • Microsoft Azure certification at the Fundamentals level or higher is preferred.

Benefits

  • Work from home.
  • Medical insurance after the probation period.
  • Training on market trends and client needs.
  • Continuous learning and personal development opportunities.
  • Competitive compensation package.
  • Performance-based bonus.
  • Fun budget for team events.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Rithum

Client Success Engineer - Implementation

Rithum Internet Software & Services

Rithum is hiring a Client Success Engineer to support strategic SaaS e-commerce clients through technical discovery, implementation planning, onboarding, and post-launch expansion.

United States Full-time Junior Customer Success Implementation Engineer
$55k-$85k
E-commerce FTP HTML JSON REST API SOAP XML
34 minutes ago
SQUIRE

Customer Experience Specialist (Spanish Bilingual)

SQUIRE 51-250 Internet Software & Services

SQUIRE is hiring a Spanish-bilingual Customer Experience Specialist to manage retention-focused customer support for its barbershop business management platform, with the main goal of reducing churn and driving product adoption.

United States Full-time Junior Customer Success
$65k-$65k
2 hours, 19 minutes ago
DroneDeploy

Director of Customer Success (USA)

DroneDeploy 251-1K Professional Services

DroneDeploy is hiring a remote Director of Customer Success to lead the post-sale lifecycle for its owners and operators portfolio, driving onboarding, adoption, retention, and expansion across enterprise and mid-market customers.

United States Full-time Executive Customer Success
$170k-$230k
CRM Salesforce
5 hours, 55 minutes ago
360Learning

Solution Expert

360Learning 251-1K Diversified Consumer Services

360Learning is seeking a remote Solution Expert in Canada to support strategic enterprise customers in the RUN phase by delivering complex solutions, integrations, audits, and professional services that drive long-term platform value.

Canada Full-time Mid Level Customer Success Technical Account Manager
Trello
6 hours, 10 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers