Client Operations Manager - Remote | Full-Time

1 month, 2 weeks ago
Full-time
Mid Level
Customer and Technical Support
Secure IQ Services

Secure IQ Services

Secure IQ Services specializes in business process outsourcing by connecting businesses globally with highly skilled offshore talent, enabling them to fill critical roles at a reduced cost compared to local labor.

IT Services

Description

  • Manage operational delivery across a portfolio of client accounts.
  • Host and co-host live Zoom classes, events, and sessions.
  • Respond to customer emails, direct messages, and inbound leads.
  • Build and maintain workflows, boards, checklists, and operating systems.
  • Run launches and events from planning through completion.
  • Troubleshoot technology issues during live sessions.
  • Learn and operate within each client’s business, tools, processes, and customer experience.
  • Manage multiple client accounts while maintaining distinct processes, brand voices, and customer information.
  • Identify operational gaps and resolve issues proactively without senior staff follow-up.

Requirements

  • Excellent written English with a warm, professional tone.
  • 4+ years of customer support experience in a high-touch environment such as a boutique studio, private school, premium online program, or concierge service.
  • Proven experience managing operations end to end, including launches or events.
  • Strong experience with Notion, ClickUp, or Asana and the ability to build workflows and task systems.
  • Comfort hosting and co-hosting live Zoom sessions and troubleshooting technical issues in real time.
  • Ability to manage multiple client accounts simultaneously without confusing processes or customers.
  • Proactive, detail-oriented approach with the ability to work under pressure.
  • Availability for the full Monday-to-Saturday, 4:00 p.m. to 2:00 a.m. Manila time schedule.
  • Reliable internet connection, suitable computer, and quiet home working environment.

Benefits

  • Competitive salary based on experience.
  • Direct employment with an established, high-growth agency.
  • Flexible remote working environment.
  • Opportunity to gain operations experience across multiple premium businesses.
  • Clear progression into senior operations or account lead roles.
  • Ongoing training and integration support through the Reef community.

Interested in this position?

Apply directly on the company website

Apply Now

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