Client Operations Manager - Remote | Full-Time

3 weeks, 4 days ago
Full-time
Mid Level
Customer and Technical Support
Secure IQ Services

Secure IQ Services

Secure IQ Services specializes in business process outsourcing by connecting businesses globally with highly skilled offshore talent, enabling them to fill critical roles at a reduced cost compared to local labor.

IT Services

Description

  • Manage operational delivery across a portfolio of client accounts.
  • Host and co-host live Zoom classes, events, and sessions.
  • Respond to customer emails, direct messages, and inbound leads.
  • Build and maintain workflows, boards, checklists, and operating systems.
  • Run launches and events from planning through completion.
  • Troubleshoot technology issues during live sessions.
  • Learn and operate within each client’s business, tools, processes, and customer experience.
  • Manage multiple client accounts while maintaining distinct processes, brand voices, and customer information.
  • Identify operational gaps and resolve issues proactively without senior staff follow-up.

Requirements

  • Excellent written English with a warm, professional tone.
  • 4+ years of customer support experience in a high-touch environment such as a boutique studio, private school, premium online program, or concierge service.
  • Proven experience managing operations end to end, including launches or events.
  • Strong experience with Notion, ClickUp, or Asana and the ability to build workflows and task systems.
  • Comfort hosting and co-hosting live Zoom sessions and troubleshooting technical issues in real time.
  • Ability to manage multiple client accounts simultaneously without confusing processes or customers.
  • Proactive, detail-oriented approach with the ability to work under pressure.
  • Availability for the full Monday-to-Saturday, 4:00 p.m. to 2:00 a.m. Manila time schedule.
  • Reliable internet connection, suitable computer, and quiet home working environment.

Benefits

  • Competitive salary based on experience.
  • Direct employment with an established, high-growth agency.
  • Flexible remote working environment.
  • Opportunity to gain operations experience across multiple premium businesses.
  • Clear progression into senior operations or account lead roles.
  • Ongoing training and integration support through the Reef community.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Staff Technical Support Manager, Enterprise

Mozilla 251-1K Internet Software & Services

Mozilla is hiring a Staff Enterprise Support Operations Manager to build and operate its first B2B technical support function, connecting enterprise customers, external vendors, Product, and Engineering.

CRM JIRA
8 hours, 45 minutes ago

Director, Supply and Distribution Quality

Definium Therapeutics 51-250 Health Care Providers & Services

Definium Therapeutics is seeking a Director, Commercial Supply Quality to lead quality oversight of outsourced commercial packaging, distribution, logistics, serialization, and product-traceability operations supporting launch readiness and ongoing supply.

Git
9 hours, 15 minutes ago

Associate Director, Technology Support Services (Remote in PST/MST/CST)

EP Wealth 251-1K Capital Markets

EP Wealth Advisors is seeking a remote Associate Director, Technology Support Services to lead and scale employee-facing IT support operations, improving service quality, operational discipline, and support effectiveness across its growing wealth management organization.

Confluence Salesforce
9 hours, 15 minutes ago

Manager, Clinical Program Pharmacy

Quantum Health 1K-5K Professional Services

Quantum Health is seeking a Manager, Clinical Program – Pharmacy to lead pharmacy operations, clinical staff, client engagement, and continuous improvement initiatives that support high-quality, cost-effective member care.

9 hours, 15 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers