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Virtual Front Desk Operator For Vet Clinics (remote from anywhere)

1 day, 14 hours ago
Mexico, Colombia, South Africa, Philippines, Kenya
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
ScaleSource

ScaleSource

ScaleSource is a staffing and recruiting company that helps businesses grow their teams with high-performing remote professionals. They offer a cost-effective solution by handling the recruitment process and providing full-time remote team members at 7...

Professional Services
11-50
View All Jobs 24

Description

  • Manage the clinic’s calendar end to end, including triage, scheduling, and missed-call recovery.
  • Qualify every caller quickly and book the right appointment, with the right service, doctor, and time slot.
  • Identify emergency red flags and direct callers appropriately using the clinic’s call structure.
  • Recover missed calls within 20 minutes and close the missed-call queue daily.
  • Use the Practice Management System, dialer, and SMS tools to manage communication and records.
  • Log every meaningful call, recovery attempt, and client promise accurately in the PMS.
  • Maintain accurate client records and communication threads across all channels.
  • Track weekly scorecard metrics such as booking rate, qualify-to-direct time, recovery speed, and QA scores.
  • Flag recurring complaints, missed-call trends, and scheduling gaps to managers early.
  • Represent the front desk with a calm, warm tone and a clear next step on every call.

Requirements

  • 1–5 years of customer-facing phone experience, preferably in hospitality, dental/medical reception, or salon coordination.
  • Native-level English fluency with a warm, calm tone and an audible smile.
  • Experience using a Practice Management System (PMS), dialer, and SMS tool.
  • Must pass a live call simulation, including an emergency triage scenario.
  • Reliable availability during U.S. Central Time peak hours: 10AM–12PM and 4PM–6PM.
  • Professional home office setup and reliable internet.
  • Willingness to complete the required training assessment during recruitment.
  • Veterinary, medical, or dental front desk experience is preferred.
  • Experience with U.S.-based customers or U.S.-based companies is preferred.
  • Experience being measured on booking rate, conversion rate, or a call scorecard is preferred.
  • Experience with missed-call or lead recovery workflows is preferred.
  • Experience working within EOS or a scorecard-driven operating system is preferred.
  • Conversational Spanish is a plus.
  • Tech-comfortable and able to learn new tools quickly.

Benefits

  • Remote role supporting U.S.-based veterinary clinics.
  • Monday–Friday, 8 hours/day schedule with U.S. Central Time overlap.
  • $1,000 USD/month base pay, increasing to $1,500 USD/month after 90 days.
  • Fast hiring process with clear communication.
  • Better role matching and growth opportunity for strong performers.
  • Direct exposure to U.S. clinic owners and operators.
  • Clear goals, weekly scorecards, and honest feedback under EOS.

Interested in this position?

Apply directly on the company website

Apply Now

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