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Virtual Front Desk Operator (For Vet Clinics)

1 week, 4 days ago
Mexico, Colombia, South Africa, Philippines, Kenya
Full-time
Mid Level
Customer Support
Customer and Technical Support
Apply Now
ScaleSource

ScaleSource

ScaleSource is a staffing and recruiting company that helps businesses grow their teams with high-performing remote professionals. They offer a cost-effective solution by handling the recruitment process and providing full-time remote team members at 7...

Professional Services
11-50
View All Jobs 24

Description

  • Manage the clinic’s calendar end to end, including triage, scheduling, and missed-call recovery.
  • Identify callers’ needs quickly and guide each call to a clear next step.
  • Respond to and escalate 12 life-threatening red flags for emergency triage.
  • Run daily missed-call recovery and contact new leads within 20 minutes.
  • Use the practice management system, dialer, and SMS tools to manage client communication.
  • Qualify callers in under 90 seconds using the G.U.I.D.E. call structure and strategic silence.
  • Maintain booking performance and support the clinic’s revenue through appointment conversion.
  • Review QA scorecards and improve performance through self-review and coaching.

Requirements

  • 1–5+ years of customer-facing phone experience, with hospitality, dental/medical reception, or salon coordination backgrounds preferred.
  • Native-level English fluency with a warm, calm tone and an audible smile.
  • Spanish language skills are a plus.
  • Experience using a Practice Management System (PMS), dialer, and SMS tools.
  • Reliable availability Monday–Friday for 8 hours per day, overlapping U.S. Central Time.
  • Availability during morning peak hours (10AM–12PM) and evening peak hours (4PM–6PM) is required.
  • Ability to work from home remotely.
  • Willingness to handle high-volume front-desk and caller triage responsibilities.

Benefits

  • $1,000 USD/month base compensation, increasing to $1,500 USD/month after 90 days.
  • Fast hiring process with clear communication and quick responses.
  • Better role matching so candidates are placed where they can perform and grow.
  • Real upside through raises, long-term stability, and future opportunities for strong performers.
  • Direct exposure to U.S. clinic owners and operators.
  • EOS-based operating environment with clear goals, weekly scorecards, and honest feedback.
  • Focus on bookings and ownership rather than hours worked.

Interested in this position?

Apply directly on the company website

Apply Now

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