Identity Security - Sr. Customer Success Manager - West

3 weeks ago
Full-time
Senior
Cybersecurity
Saviynt

Saviynt

Saviynt is the leading cloud identity governance platform providing access governance and intelligence solutions for critical applications on Cloud and Enterprise, ensuring operational efficiency, risk reduction, and simplified identity management.

Internet Software & Services
251-1K
Founded 2010
$170M raised

Description

  • Serve as the primary point of contact for customers after implementation.
  • Manage the subscription renewal pipeline and proactively remove barriers to adoption and value realization.
  • Partner with Sales on customer-focused sales orientation and launch engagements.
  • Build trusted relationships with customer stakeholders to identify upsell and cross-sell opportunities.
  • Coordinate meetings between customers and Saviynt cross-functional teams to solve issues and advance adoption.
  • Ensure follow-up on meeting actions and commitments are completed.
  • Monitor product utilization trends and share feedback with internal teams to improve the customer experience and support customer use cases.
  • Communicate with implementation partners to improve adoption outcomes and customer relationships.
  • Plan and deliver customer education on new features and releases.
  • Act as the voice of the customer and collect feedback to drive continuous product and service improvement.

Requirements

  • Knowledge and experience in Identity and Access Management (IAM) required.
  • Cybersecurity and/or compliance background highly valued.
  • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
  • Experience translating complex technical environments into business-relevant language and translating business needs into technical solutions.
  • Extensive customer success or account management experience with complex software implementations.
  • Experience working with Fortune 500 and Global 1000 companies across multiple industries.
  • Previous customer success experience within a SaaS organization.
  • Demonstrated ability to manage customer relationships and resolve difficult challenges successfully.
  • Experience in process improvement, decision-making, planning, analysis, and service excellence.
  • Ability to travel to customer sites as needed, up to 50%.

Benefits

  • Medical, dental, vision, and life insurance.
  • 401(k) plan.
  • Unlimited PTO.
  • Sick time.
  • Discretionary bonus plan eligibility.
  • Daily catered lunches.
  • Employee recognition programs.
  • Team socials and holiday parties.

Interested in this position?

Apply directly on the company website

Apply Now

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