Identity Security - Sr. Customer Success Manager - East

3 weeks, 1 day ago
Full-time
Senior
Cybersecurity
Saviynt

Saviynt

Saviynt is the leading cloud identity governance platform providing access governance and intelligence solutions for critical applications on Cloud and Enterprise, ensuring operational efficiency, risk reduction, and simplified identity management.

Internet Software & Services
251-1K
Founded 2010
$170M raised

Description

  • Serve as the primary point of contact for customers after implementation.
  • Manage the subscription renewal pipeline and proactively address barriers to adoption and value realization.
  • Partner with Sales on customer-focused sales, onboarding, and launch engagements.
  • Build trusted relationships with customer stakeholders to identify up-sell and cross-sell opportunities.
  • Coordinate meetings between customers and Saviynt cross-functional teams to solve problems and advance adoption.
  • Ensure follow-up on meeting actions and completion of assigned items.
  • Monitor product utilization trends and share feedback with internal teams to improve customer outcomes and product support.
  • Communicate with implementation partners to improve customer adoption outcomes and relationships.
  • Plan and deliver customer education on new features and releases.
  • Act as the voice of the customer and collect feedback to drive continuous improvement across the product and organization.

Requirements

  • Expert knowledge and experience in Identity and Access Management (IAM).
  • Cybersecurity and/or compliance background is highly valuable.
  • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
  • Experience translating complex technical software environments into business-friendly language and vice versa.
  • Extensive experience in customer success or account management for complex software implementations with Fortune 500 or Global 1000 companies.
  • Previous customer success experience within a SaaS organization.
  • Demonstrated ability to manage customer relationships and resolve difficult challenges to achieve positive outcomes.
  • Experience in process improvement, decision-making, planning, analysis, and service excellence.
  • Ability to travel to customer sites as needed, up to 50%.
  • Must not be based in California, Colorado, or Washington.

Benefits

  • Medical, dental, vision, and life insurance.
  • 401(k) retirement plan.
  • Unlimited PTO.
  • Sick time.
  • Discretionary bonus plan eligibility.
  • Daily catered lunches.
  • Employee recognition programs.
  • Team socials and holiday parties.

Interested in this position?

Apply directly on the company website

Apply Now

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