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Customer Success AI Architect

2 weeks ago
United States
Full-time
Senior
AI Engineer
Artificial Intelligence and Machine Learning
LLM Microservices Python Salesforce
Apply Now
Saviynt

Saviynt

Saviynt is the leading cloud identity governance platform providing access governance and intelligence solutions for critical applications on Cloud and Enterprise, ensuring operational efficiency, risk reduction, and simplified identity management.

Internet Software & Services
251-1K
Founded 2010
$170M raised
View All Jobs 55

Description

  • Identify and prioritize high-impact AI use cases across Customer Office teams in partnership with Revenue Operations.
  • Design and implement AI-driven workflows and agentic solutions across the Customer Office tech stack.
  • Embed AI into core customer success processes such as pipeline inspection, lead prioritization, deal coaching, and customer engagement.
  • Build and scale automation and intelligence layers on top of Salesforce and the broader GTM stack.
  • Partner with Enterprise Systems and Architecture teams to define and enforce data models, governance standards, and architectural integrity.
  • Leverage customer data to power AI-driven insights and workflows with high-quality inputs and outputs.
  • Rapidly evaluate, test, and scale new AI and GTM technologies and approaches.
  • Act as the AI expert and individual contributor translating customer success workflows into practical AI systems.

Requirements

  • 5–8 years of progressively responsible experience across RevOps, GTM systems, software engineering, or technical roles in B2B SaaS.
  • Strong hands-on experience with AI/ML, LLMs, and automation frameworks.
  • Deep experience with Salesforce and modern GTM tech stacks.
  • Strong technical skills in Python, APIs, integrations, and data workflows.
  • Proven ability to design and deploy AI-driven solutions in business environments.
  • Strong understanding of Customer Success processes and revenue operations.
  • Ability to translate business problems into scalable technical solutions.
  • Experience working cross-functionally with business and technical stakeholders.
  • Highly autonomous, self-directed, and comfortable operating as a senior individual contributor.
  • Curiosity and passion for applying AI to real-world business problems.

Benefits

  • Medical, dental, vision, and life insurance.
  • 401(k) retirement plan.
  • Unlimited PTO.
  • Sick time.
  • Holiday parties and team socials.
  • Daily catered lunches.
  • Employee recognition programs.
  • Potential eligibility for a discretionary bonus plan.

Interested in this position?

Apply directly on the company website

Apply Now

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