ServiceNow FSO Consultant

3 weeks, 5 days ago
Senior
Project and Program Management
Sapsol Technologies

Sapsol Technologies

Sapsol Technologies specializes in innovative business transformation by integrating ERP systems, AI, cloud computing, and DevOps, with a focus on S/4HANA implementation, system migration, and managed support services to optimize business processes and...

Internet Software & Services
51-250
Founded 2006

Description

  • Lead stakeholder interviews, discovery workshops, and process-mapping sessions.
  • Assess current-state processes and design optimized future-state workflows using ServiceNow FSO capabilities.
  • Translate business needs into process designs, user stories, acceptance criteria, functional requirements, and solution documentation.
  • Advise clients on FSO capabilities including case management, customer and household servicing, complaints, disputes, onboarding, and document management.
  • Identify opportunities to simplify, standardize, and automate processes while minimizing customization.
  • Partner with architects, developers, product owners, data teams, and integration specialists throughout implementations.
  • Maintain requirements traceability and support backlog prioritization, sprint planning, design reviews, and release readiness.
  • Configure or validate workflows, forms, business rules, SLAs, assignment logic, personas, and reporting requirements.
  • Plan and support user acceptance testing, defect triage, and business sign-off.
  • Define process metrics, service-level targets, dashboards, and KPIs; support change management, training, adoption, and continuous improvement.

Requirements

  • Experience as a ServiceNow Financial Services Operations Business Process Consultant.
  • Financial-services domain knowledge in banking, insurance, wealth management, or related sectors.
  • Process-consulting expertise spanning discovery, process mapping, transformation, and operating-model design.
  • Hands-on familiarity with the ServiceNow platform and FSO capabilities.
  • Ability to translate business needs into user stories, acceptance criteria, functional requirements, and solution documentation.
  • Experience collaborating with solution architects, developers, product owners, data teams, and integration specialists.
  • Knowledge of workflows, forms, business rules, service-level agreements, assignment logic, personas, dashboards, and reporting.
  • Experience supporting user acceptance testing, defect triage, and stakeholder sign-off.
  • Understanding of security, privacy, auditability, records management, and applicable financial-services controls.

Interested in this position?

Apply directly on the company website

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