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ServiceNow FSO Consultant

8 hours, 43 minutes ago
United States
Senior
Consultant
Project and Program Management
Apply Now
Sapsol Technologies

Sapsol Technologies

Sapsol Technologies specializes in innovative business transformation by integrating ERP systems, AI, cloud computing, and DevOps, with a focus on S/4HANA implementation, system migration, and managed support services to optimize business processes and...

Internet Software & Services
51-250
Founded 2006
View All Jobs 108

Description

  • Lead stakeholder interviews, discovery workshops, and process-mapping sessions.
  • Assess current-state processes and design optimized future-state workflows using ServiceNow FSO capabilities.
  • Translate business needs into process designs, user stories, acceptance criteria, functional requirements, and solution documentation.
  • Advise clients on FSO capabilities including case management, customer and household servicing, complaints, disputes, onboarding, and document management.
  • Identify opportunities to simplify, standardize, and automate processes while minimizing customization.
  • Partner with architects, developers, product owners, data teams, and integration specialists throughout implementations.
  • Maintain requirements traceability and support backlog prioritization, sprint planning, design reviews, and release readiness.
  • Configure or validate workflows, forms, business rules, SLAs, assignment logic, personas, and reporting requirements.
  • Plan and support user acceptance testing, defect triage, and business sign-off.
  • Define process metrics, service-level targets, dashboards, and KPIs; support change management, training, adoption, and continuous improvement.

Requirements

  • Experience as a ServiceNow Financial Services Operations Business Process Consultant.
  • Financial-services domain knowledge in banking, insurance, wealth management, or related sectors.
  • Process-consulting expertise spanning discovery, process mapping, transformation, and operating-model design.
  • Hands-on familiarity with the ServiceNow platform and FSO capabilities.
  • Ability to translate business needs into user stories, acceptance criteria, functional requirements, and solution documentation.
  • Experience collaborating with solution architects, developers, product owners, data teams, and integration specialists.
  • Knowledge of workflows, forms, business rules, service-level agreements, assignment logic, personas, dashboards, and reporting.
  • Experience supporting user acceptance testing, defect triage, and stakeholder sign-off.
  • Understanding of security, privacy, auditability, records management, and applicable financial-services controls.

Interested in this position?

Apply directly on the company website

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