Bilingual Strategic Services Consultant

1 hour, 20 minutes ago
Full-time
Mid Level
Project and Program Management
Sprout Social

Sprout Social

Sprout Social offers a comprehensive social media management and engagement platform that enables businesses to effectively manage their social media presence, streamline customer care, and derive actionable insights from analytics to drive growth.

Professional Services
251-1K
Founded 2010

Description

  • Lead strategic consulting engagements that improve enterprise customers’ social media operations and performance.
  • Advise executive stakeholders on social intelligence, cross-platform analytics, ROI, and brand performance.
  • Create custom reports, executive presentations, playbooks, workflow audits, and strategy workshops.
  • Support influencer marketing, social customer care, and employee advocacy use cases.
  • Lead end-to-end implementations across Sprout’s Core Platform, Employee Advocacy, and Influencer Marketing products.
  • Guide customers through implementation design, setup, training, validation, onboarding, and change management.
  • Configure account architecture, user permissions, tagging taxonomies, and automated message-routing rules.
  • Deliver English- and Spanish-language consulting, presentations, implementation guidance, and product training.
  • Manage multiple customer projects, timelines, deliverables, and internal service workflows.

Requirements

  • Professional fluency in English and Spanish, both verbal and written.
  • 4+ years of experience in social media strategy, professional services, software implementation, or strategic SaaS consulting.
  • Demonstrated experience developing and executing social media strategies.
  • Experience creating custom consulting deliverables, executive playbooks, and strategic reporting frameworks.
  • Experience training external audiences and navigating complex software platforms.
  • Strong understanding of software implementation, change management, and customer-value delivery.
  • Proven project management skills across multiple concurrent engagements.
  • Preferred experience in a social agency, enterprise brand social role, or SaaS consulting practice.
  • Preferred expertise in influencer marketing, social customer care, employee advocacy, social intelligence, or listening metrics.
  • Exceptional executive communication, presentation, workshop facilitation, and data-literacy skills.

Benefits

  • Hiring range of $77,600–$97,000 annually, with geographic salary bands up to $128,000.
  • Remote work options, plus a $550 home-office stipend and $50 monthly internet stipend.
  • Medical, dental, vision, life, disability, and mental health benefits.
  • 401(k) with a 50% company match on the first 6% of contributions.
  • Flexible PTO and company-wide Rest & Recharge days.
  • Up to 16 weeks of paid parental leave.
  • $1,000 annual lifestyle spending account and additional financial wellness benefits.
  • 16 hours of paid volunteer time and a $100 annual charitable donation match.

Interested in this position?

Apply directly on the company website

Apply Now

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