RemoteLeaf Logo
Log in Sign up

Engineering Manager - CX/CCaaS Platform

2 months ago
Colombia, United States, Canada
Full-time
Lead
Engineering Manager
Software Development
Agile Elixir Git Linux MySQL Phoenix PostgreSQL Python Unix WebRTC
Apply Now
Sangoma Technologies

Sangoma Technologies

Sangoma Technologies specializes in providing comprehensive business communication solutions, including scalable Voice Over IP telephony systems, Unified Communications as a Service (UCaaS), and various hardware and software components that enhance IP ...

Diversified Telecommunication Services
251-1K
Founded 1984
$28M raised
View All Jobs 10

Description

  • Lead CX/CCaaS engineering teams across software and infrastructure to improve reliability, performance, and scalability.
  • Partner with Product Management to define team objectives, priorities, and engineering plans.
  • Build, mentor, and develop high-performing remote or distributed engineering teams.
  • Run agile delivery processes, including sprint planning, stand-ups, retrospectives, and status reporting.
  • Establish and promote engineering best practices such as reproducibility, observability, automation, and infrastructure as code.
  • Contribute hands-on to the design, development, and delivery of scalable, maintainable code.
  • Lead code reviews and foster continuous improvement, technical excellence, and knowledge sharing.
  • Design, implement, automate, and troubleshoot services in a VoIP/real-time communications environment.
  • Improve system observability, monitoring, and alerting to detect and resolve production issues proactively.
  • Own reliability and scalability initiatives for voice infrastructure, including capacity planning, redundancy, and fault tolerance.
  • Lead incident response and root cause analysis for escalated issues and drive follow-up improvements.
  • Participate in an on-call rotation and oversee after-hours maintenance activities as needed.

Requirements

  • Minimum 5 years of experience in software engineering, infrastructure engineering, SRE, or platform engineering in a production environment.
  • Demonstrated leadership ability with a track record of driving initiatives and delivering results through others.
  • Experience leading, managing, and developing high-performing remote or distributed engineering teams.
  • Strong organizational skills with the ability to manage multiple priorities and attention to detail.
  • Proficiency in one or more programming languages such as Python or Elixir.
  • Hands-on experience in Linux or UNIX-based environments, including system-level troubleshooting and performance optimization.
  • Experience designing, querying, and optimizing relational databases such as MySQL or PostgreSQL.
  • Strong experience with Git and collaborative version control workflows such as branching and pull requests.
  • Excellent written and verbal communication skills in English.
  • Experience with real-time communications technologies such as FreeSWITCH, SIP, or WebRTC (nice to have).
  • Exposure to Elixir and Phoenix (nice to have).
  • Experience scaling engineering teams in high-growth environments (nice to have).
  • Background in CCaaS, UCaaS, or customer experience platforms (nice to have).

Benefits

  • Extended Healthcare Plan for Canada, including medical, disability, dental, and vision coverage.
  • RPP / Group RRSP retirement savings plan.
  • Group Life, AD&D, and Critical Illness insurance.
  • Paid time off benefits.
  • Work-from-home flexibility with flexible hours.
  • Entrepreneurial work environment with high-growth career opportunities.
  • Equal opportunity employer status for protected groups, including protected veterans and individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

C

Engineering Manager - API

Craver Solutions

Craver is hiring an Engineering Manager for its API team to lead backend work for custom-branded restaurant mobile apps while staying hands-on in code, architecture, and team development.

Canada Full-time Senior Backend Engineer Engineering Manager
$108k-$173k
Agile AWS Azure CI/CD DDD GCP GitHub Java Microservices Spring
3 hours, 57 minutes ago
ALTEN Technology

Practice Manager - Electrical & Software Engineering

ALTEN Technology 251-1K Construction & Engineering

ALTEN Technology USA is seeking a Practice Manager to lead its Electrical Engineering and Software practices, overseeing team management, technical excellence, and pre-sales support across complex engineering projects.

United States Full-time Lead Engineering Manager Project Manager
$160k-$170k
Embedded Systems
16 hours, 6 minutes ago
Stripe

Engineering Manager, AI Conversation Platform

Stripe 5K-10K Diversified Financial Services

Stripe is hiring for a role supporting its financial infrastructure platform, focused on helping businesses accept payments, grow revenue, and expand new business opportunities.

Not Available Full-time Lead Engineering Manager
17 hours, 19 minutes ago
Duolingo

Senior AI Engineering Manager

Duolingo 251-1K Diversified Consumer Services

Duolingo is seeking an experienced AI Research Engineering Manager to lead the Language Learning team’s AI systems that power core learning features and improve the learner experience.

United States Full-time Lead AI Research Scientist Engineering Manager
$221k-$331k
Computer Vision Feature Engineering LLM Machine Learning Neural Networks Reinforcement Learning
22 hours, 33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers