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Engineering Manager - CX/CCaaS Platform

2 months, 2 weeks ago
Colombia, United States, Canada
Full-time
Lead
Engineering Manager
Software Development
Agile Elixir Git Linux MySQL Phoenix PostgreSQL Python Unix WebRTC
Apply Now
Sangoma Technologies

Sangoma Technologies

Sangoma Technologies specializes in providing comprehensive business communication solutions, including scalable Voice Over IP telephony systems, Unified Communications as a Service (UCaaS), and various hardware and software components that enhance IP ...

Diversified Telecommunication Services
251-1K
Founded 1984
$28M raised
View All Jobs 13

Description

  • Lead CX/CCaaS engineering teams across software and infrastructure with ownership of reliability, performance, scalability, and feature delivery.
  • Partner with Product Management to define team objectives, prioritize work, and translate business needs into engineering plans.
  • Build, mentor, and develop high-performing remote or distributed engineering teams through 1:1s, performance reviews, and career growth plans.
  • Oversee agile delivery activities, including sprint planning, stand-ups, retrospectives, and status reporting.
  • Establish and promote engineering best practices such as reproducibility, observability, automation, and infrastructure as code.
  • Contribute hands-on to the design, development, and delivery of scalable, maintainable code.
  • Lead code reviews and foster continuous improvement, technical excellence, and knowledge sharing.
  • Design, implement, automate, and troubleshoot services in a VoIP/real-time communications environment.
  • Improve system observability, monitoring, and alerting to identify and resolve production issues proactively.
  • Own voice infrastructure reliability and scalability, including capacity planning, redundancy, fault tolerance, incident response, root cause analysis, and on-call support.

Requirements

  • 5+ years of experience in software engineering, infrastructure engineering, site reliability engineering, or platform engineering in a production environment.
  • Demonstrated leadership experience driving initiatives and delivering results through others.
  • Proven ability to lead, manage, and develop high-performing remote or distributed engineering teams.
  • Strong organizational skills with attention to detail and the ability to manage multiple priorities.
  • Proficiency in one or more programming languages such as Python or Elixir.
  • Hands-on experience in Linux or UNIX-based environments, including system troubleshooting and performance optimization.
  • Experience designing, querying, and optimizing relational databases such as MySQL or PostgreSQL.
  • Strong experience with Git and collaborative version control workflows such as branching and pull requests.
  • Excellent written and verbal communication skills in English.
  • Experience with real-time communications technologies such as FreeSWITCH, SIP, or WebRTC (nice to have).
  • Exposure to Elixir and Phoenix (nice to have).
  • Experience scaling engineering teams in high-growth environments (nice to have).
  • Background in CCaaS, UCaaS, or customer experience platforms (nice to have).
  • Must be authorized to work in the United States on a full-time basis for any employer.

Benefits

  • Extensive health, vision, dental, long-term disability, and short-term disability coverage after a short waiting period.
  • 401(k) matching program with 100% match on contributions up to 4%.
  • Employee Stock Purchase Plan available after one year of service.
  • Flexible Time Off plus company holidays.
  • Entrepreneurial work environment with high-growth career opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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