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Technical Account Manager

1 day, 19 hours ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
IoT JIRA Python Salesforce Tableau
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 106

Description

  • Act as the primary technical point of contact for assigned customer accounts.
  • Develop tailored success plans and proactively manage customer technical health and risk.
  • Translate customer business objectives into technical solutions that drive value and adoption.
  • Troubleshoot complex issues across Samsara’s APIs, hardware, and software.
  • Own the technical ticket lifecycle, including escalations, root cause analysis, and resolution.
  • Lead customer meetings, including technical deep dives and quarterly account reviews.
  • Collaborate with Sales, Support, Product, and Engineering to advocate for customer needs.
  • Maintain accurate customer records and contribute to team objectives and internal knowledge sharing.
  • Help onboard new team members and contribute to process improvements.

Requirements

  • 5+ years of experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success.
  • Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.
  • Strong technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations.
  • Interest in AI and commitment to continuous learning.
  • Data-informed approach to understanding customer needs and building long-term relationships.
  • Strong written and verbal English communication skills.
  • Ability to work effectively in a fast-paced environment and collaborate across internal teams.
  • Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment preferred.
  • Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau preferred.
  • Basic Python coding skills are an asset.

Benefits

  • Annual base salary range of $76,457.50 to $102,800 USD.
  • Above-market total compensation, including base salary, performance-based bonus or variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Comprehensive health plans.
  • Parental leave plans.
  • Professional development stipend.
  • Opportunity to earn above-market compensation based on performance.

Interested in this position?

Apply directly on the company website

Apply Now

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