Sales Quality Program Manager II

22 hours, 29 minutes ago
Full-time
Mid Level
Project and Program Management
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Partner with leadership and cross-functional stakeholders to improve customer and prospect experiences through quality programs.
  • Monitor interactions across multiple lines of business to evaluate engagement quality and process compliance.
  • Implement systems to track quality requirements, call scoring, and calibration activities.
  • Lead investigative projects to identify improvements in behaviors, processes, procedures, tools, training, and outcomes.
  • Collaborate with Sales and Sales Operations stakeholders to drive accountability in quality programs.
  • Use LLMs, Excel, Google Sheets, Tableau, and similar tools to analyze data and generate actionable insights.
  • Deliver data-driven reporting on the quality of sales team engagements across segments, regions, and industries.
  • Help build a sustainable quality function and culture as the team scales.
  • Champion Samsara’s cultural principles while working across a global, expanding organization.

Requirements

  • 4+ years of experience in Sales, Enablement, Operations, Quality, Management Consulting, or Program Management, ideally in SaaS or fast-paced IT consulting.
  • Proven track record of launching quality projects that measurably improve productivity and customer outcomes.
  • Ability to ramp quickly on business priorities and derive insights from data.
  • Strong communication skills and ability to build trust with account reps, managers, and technical stakeholders.
  • Ability to work well under pressure in a fast-paced environment.
  • Strong attention to detail with a focus on process improvement and documentation.
  • Experience working with Gong and/or Salesforce (preferred).
  • Project management or industry certifications such as COPC or PMP (preferred).
  • Eligibility to work remotely in the US, excluding the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Benefits

  • Competitive total compensation package.
  • Annual base salary range of $106,802.50 to $143,600 USD.
  • Employee-led remote and flexible working options.
  • Health benefits.
  • Accommodation support for qualified applicants with disabilities.
  • Flexible working model with remote, hybrid, and in-person options depending on the role and location requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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