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L1 Associate Technical Support

1 week ago
Mexico
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
IoT
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 106

Description

  • Respond to inbound customer support requests via phone, chat, and email.
  • Collaborate with other support teams to escalate and communicate customer issues promptly.
  • Manage personal workload independently and efficiently in a fast-paced environment.
  • Use knowledge, tools, and resources to troubleshoot and resolve customer issues.
  • Document customer communications clearly and concisely.
  • Champion Samsara’s cultural principles while supporting global growth and expansion.

Requirements

  • High school diploma required, plus an Associate’s degree or technical certifications in a related field.
  • 1 year of experience in a technical product support role, preferably in SaaS, IoT, or networking environments.
  • Proficiency in both English and Spanish, including business and technical conversations in both languages.
  • Comfort communicating complex technical concepts in everyday language with customers.
  • Technical knowledge of cloud applications, mobile computing, and hardware device troubleshooting.
  • Ability to work in a fast-growing environment with changing responsibilities.
  • Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.
  • Reliable internet connection and a distraction-free work environment for remote work.
  • General knowledge of electrical circuits, GPS, and telematics is preferred.

Benefits

  • Competitive total compensation package.
  • Employee-led remote and flexible working options.
  • Health benefits.
  • Inclusive work environment with accommodations for qualified persons with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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