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Implementation Consultant

1 week, 1 day ago
United Kingdom
Full-time
Junior
Implementation Consultant
Customer and Technical Support
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 270

Description

  • Own the customer relationship from signature through deployment and successful implementation.
  • Manage deployment of Samsara technology to help customers achieve quick time to value.
  • Lead solution workshops to define L1 business processes.
  • Guide customers through change management activities, including policy, communications, and training.
  • Run training sessions and product demonstrations for executives and end users across multiple use cases.
  • Work through implementation obstacles with customers and internal stakeholders.
  • Juggle multiple customer engagements in parallel.
  • Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product to deliver a strong customer experience.

Requirements

  • 2+ years of experience in an implementation consultant, project manager, or onboarding role.
  • Enterprise SaaS and hardware experience preferred.
  • 2+ years of experience supporting or working with technical products.
  • Strong project management skills with ability to follow methodologies.
  • Excellent consultative skills with experience in end-to-end system implementations.
  • Experience managing more than 20 implementations or projects at a time.
  • Proven ability to build trust and communicate effectively with executives, Product and Engineering senior management, and day-to-day users.
  • German fluency required.
  • Passion for taking initiative and thriving in a fast-paced, change-heavy environment.
  • Change management delivery experience preferred.
  • Experience using AI or automation in customer success workflows to improve productivity preferred.
  • French or Dutch fluency is a bonus.

Benefits

  • Above-market total compensation with base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote working model.
  • Comprehensive health plans.
  • Parental leave plans.
  • Professional development stipend.
  • Opportunity for above-market compensation based on top performance.
  • Accommodation support for candidates requiring reasonable adjustments during the recruiting process.

Interested in this position?

Apply directly on the company website

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