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Business Operations Manager, Technical Support Ops

2 hours, 42 minutes ago
Canada
Full-time
Lead
Operations Manager
Customer and Technical Support
Looker SQL Tableau
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 335

Description

  • Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations.
  • Build and maintain reporting frameworks that track core business metrics such as CSAT, time to resolution, and cost to serve.
  • Synthesize operational and performance data into actionable insights for senior leadership.
  • Translate complex data and trends into clear stories that inform strategic decisions and cross-functional alignment.
  • Drive collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams.
  • Lead special projects and operational improvement initiatives that improve efficiency and customer experience.
  • Use AI tools and self-service data capabilities to accelerate analysis, content generation, and workflow automation.
  • Own and operationalize AI governance across the support organization, including tracking tools, skills, use cases, versioning standards, and shared best practices.
  • Identify and close information gaps through independent research, data exploration, and rigorous synthesis.
  • Champion Samsara’s cultural principles as the company scales globally.

Requirements

  • 8+ years of experience in business operations, management consulting, strategy, or a related field.
  • Bachelor’s degree from a 4-year accredited university.
  • Demonstrated ability to build executive-level presentations and strategic communications.
  • Strong analytical skills with the ability to independently source, interpret, and synthesize data.
  • Comfort and previous experience using AI tools for analysis, content generation, and workflow automation.
  • Experience working cross-functionally and influencing stakeholders without direct authority.
  • High degree of independence and intellectual curiosity with the ability to solve loosely defined problems.
  • Experience working in or with customer support, technical support, or a complex SaaS environment (preferred).
  • Background in management consulting, investment banking, or a high-growth technology company (preferred).
  • Familiarity with Tableau, Looker, or SQL for self-serve analytics (preferred).
  • Experience streamlining and scaling products, processes, and workflows with AI (preferred).
  • Track record of building operational programs or processes from the ground up (preferred).

Benefits

  • Annual base salary of CAD $113,050 to $133,000.
  • Above-market total compensation including base salary, performance-based bonus or variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.
  • Opportunity to work at a high-growth public company with performance-based upside.

Interested in this position?

Apply directly on the company website

Apply Now

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