People Operations Lead

1 month, 3 weeks ago
Full-time
Lead
HR and Recruiting

Rockstar

Rockstar is a platform that connects top talent with companies, helping individuals land roles that accelerate their careers. They focus on roles that offer competitive cash and the opportunity to impact the trajectory of the business.

Professional Services
1-10

Description

  • Own day-to-day people operations, including payroll, benefits administration, employee relations, accommodations, and terminations.
  • Lead employee relations end-to-end by managing investigations, documentation, and legally defensible resolutions.
  • Build clinician performance management systems, including playbooks, decision trees, and templates.
  • Operate company-wide people systems, including PEO administration, payroll coordination, benefits administration, and policy documentation.
  • Scale clinician lifecycle operations across onboarding, leaves of absence, exits, and role or status changes.
  • Support compensation planning by conducting market reviews, helping create pay bands and raise frameworks, and executing compensation changes.
  • Build consistent people processes for the corporate team, including onboarding, offboarding, performance management, and structured feedback.
  • Partner with Clinical Ops and Provider Growth to support scaling to 1,000+ clinicians.
  • Work with the CEO and Head of Clinical Operations to turn people challenges into scalable, repeatable processes.

Requirements

  • 6–10 years of experience in people operations or human resources within a startup, consulting, or high-growth environment.
  • Direct experience with employee relations and pay/benefits administration.
  • Strong employee relations experience; this is non-negotiable and expected from day one.
  • Ability to think from first principles rather than relying on generic HR best practices.
  • Experience building scalable processes for a large and complex workforce, ideally 1,000+ clinicians.
  • Sound judgment in messy, high-stakes situations such as investigations, terminations, and performance issues.
  • High ownership, strong organization, and reliability to run the function largely independently.
  • Comfort working hands-on with PEO administration, payroll coordination, compensation data in Excel, trackers, and formulas.
  • NYC-based preferred, with remote considered for the right candidate.

Interested in this position?

Apply directly on the company website

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