Engagement Manager

1 day, 2 hours ago
Full-time
Senior
Customer and Technical Support

Rockstar

Rockstar is a platform that connects top talent with companies, helping individuals land roles that accelerate their careers. They focus on roles that offer competitive cash and the opportunity to impact the trajectory of the business.

Professional Services
1-10

Description

  • Serve as the primary customer contact for Prevailing Wage and Apprenticeship (PWA) requirements across a portfolio of accounts.
  • Mentor and manage a high-performing team.
  • Oversee delivery of audited compliance reports using rigorous human-in-the-loop processes.
  • Partner with product and engineering teams to provide customer feedback and shape the platform roadmap.
  • Establish accurate, consistent, and scalable data collection and maintenance processes.
  • Collaborate with sales and account management on customer satisfaction, retention, and growth opportunities.
  • Advise customers and internal teams on complex federal and state labor compliance requirements.
  • Create training materials and guidance to help customers and employees use the platform effectively.

Requirements

  • 7+ years of experience in a fast-paced, high-growth environment or leading tax, accounting, legal, or consulting firm.
  • Demonstrated record of high performance and increasing responsibility.
  • Ability to analyze detailed technical tax and accounting topics.
  • Experience managing customer relationships as a trusted advisor.
  • Strong communication skills and ability to explain complex topics and answer challenging questions.
  • Systems mindset with the ability to develop strategic, repeatable processes.
  • Ability to manage multiple projects in a fast-paced environment.
  • Experience at a Big 4 accounting firm or similar organization preferred.
  • Experience with PWA or related labor compliance programs preferred.
  • Experience managing and mentoring team members preferred.

Benefits

  • Competitive compensation and early-stage equity.
  • Full medical, dental, and vision insurance for employees, with partial dependent coverage.
  • Generous 401(k) match.
  • Flexible PTO plan.
  • Company offsites two to three times per year.
  • Opportunity to work with experienced founders and contribute to clean energy deployment.

Interested in this position?

Apply directly on the company website

Apply Now

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