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Site Reliability Engineer (SRE)

3 weeks ago
Anywhere, United States
Full-time
Mid Level
Site Reliability Engineer (SRE)
DevOps and Infrastructure
Apache Bash CDN Cloudflare Datadog DNS Linux MariaDB MySQL Nginx Redis SSH WAF WordPress
Apply Now
Rocket.net

Rocket.net

Rocket.net offers lightning-fast managed hosting for WordPress websites, integrating Cloudflare Enterprise for speed and security. Their all-in-one platform includes automated updates, daily backups, real-time malware scanning, and expert support, maki...

IT Services
11-50
Founded 2020
View All Jobs 3

Description

  • Monitor the health, availability, and performance of servers, services, and customer environments.
  • Identify infrastructure issues, performance degradation, and potential service disruptions.
  • Investigate alerts, participate in incident response, and coordinate troubleshooting during customer-impacting events.
  • Provide advanced technical support for VIP customers and complex hosting-related issues.
  • Troubleshoot servers, websites, networking, DNS, performance, caching, and platform behavior.
  • Maintain and troubleshoot Linux-based production environments and services including NGINX, Apache, PHP-FPM, MySQL/MariaDB, and Redis.
  • Assist with server maintenance, configuration changes, security updates, system hardening, and operational improvements.
  • Improve monitoring, automation, documentation, and troubleshooting workflows.
  • Collaborate with Support and Engineering teams, provide technical guidance, and participate in root cause analysis and incident reviews.

Requirements

  • 3+ years of experience in SRE, DevOps, Platform Engineering, or similar roles.
  • Strong experience troubleshooting Linux production environments and using the Linux command line via SSH.
  • Experience supporting customer-facing technical environments.
  • Strong knowledge of NGINX, Apache, PHP-FPM, MySQL/MariaDB, Redis, WordPress, DNS, networking, and performance troubleshooting.
  • Understanding of DNS, HTTP/HTTPS, SSL/TLS, CDN, caching, Cloudflare, WAF, and web performance optimization.
  • Experience with monitoring tools and incident response processes.
  • Ability to independently troubleshoot complex issues and clearly communicate technical solutions in English.
  • Ability to work effectively under pressure during customer-impacting incidents.
  • Experience with managed WordPress hosting, VIP or enterprise support, and high-traffic websites preferred.
  • Knowledge of Bash, yum/dnf, automation tools, observability platforms such as Netdata or Datadog, incident management, and postmortems preferred.

Benefits

  • Work remotely from anywhere in the world.
  • Flexible vacation policy.
  • Paid education and professional development support.
  • Equal opportunity employer committed to diversity, inclusion, and accessibility.

Interested in this position?

Apply directly on the company website

Apply Now

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