Customer Service Manager

4 hours, 29 minutes ago
Full-time
Senior
Customer and Technical Support
Robert Beech West Inc

Robert Beech West Inc

Robert Beech West, Inc. in California provides excellent placement services for sales and marketing professionals. Whether you are a candidate or a client, you can rely on our team to assist you with your employment needs. For any questions or concerns, get in touch with us today.

staffing & recruiting
1-10

Description

  • Manage and lead the customer service team to meet performance and quality goals.
  • Oversee daily customer service operations and ensure consistent service delivery.
  • Develop and implement customer service policies, procedures, and standards.
  • Handle escalated customer inquiries and resolve complex issues effectively.
  • Monitor team performance using metrics and provide coaching, feedback, and training as needed.
  • Collaborate with other departments to enhance the overall customer experience and resolve cross-functional issues.
  • Analyze customer feedback and industry trends to identify improvement opportunities and inform strategy.
  • Prepare reports on customer service performance and present findings to senior management.

Requirements

  • Proven experience as a Customer Service Manager or similar leadership role.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to manage a team and drive performance improvements.
  • Excellent problem-solving and conflict resolution abilities.
  • Familiarity with customer service software and CRM systems.
  • Analytical mindset with a focus on customer satisfaction metrics.
  • Experience analyzing customer feedback and implementing process improvements.
  • Bachelor’s degree in Business, Communications, or a related field preferred.

Benefits

  • Health care plan including medical, dental, and vision coverage.
  • Retirement plan options (401k, IRA).
  • Paid time off covering vacation, sick leave, and public holidays.
  • Family leave including maternity and paternity leave.
  • Short-term and long-term disability coverage plus wellness resources.
  • Training and development opportunities.
  • Work-from-home / remote work flexibility.
  • Stock option plan.

Interested in this position?

Apply directly on the company website

Apply Now

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