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Technical Account Manager

1 week, 4 days ago
United States
Full-time
Junior
Technical Account Manager
Customer and Technical Support
E-commerce JIRA Salesforce
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 56

Description

  • Serve as a weekly technical point of contact for clients and manage day-to-day BAU activities.
  • Develop and oversee channel implementation strategies aligned with client requirements and Rithum’s platform capabilities.
  • Drive tactical execution across the platform, including operational workflows, repricing, promotional planning, and algorithmic optimization.
  • Conduct technical reviews and recommend optimization opportunities based on client goals.
  • Advise clients on how to overcome obstacles and realize value from Rithum’s solutions.
  • Own resolution of complex technical issues in partnership with Product, Engineering, and Client Success Engineering.
  • Bridge communication between client technical teams and Rithum’s internal teams to support clear execution.
  • Support technical roadmap planning, feature adoption, and product feedback for strategic clients.
  • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Requirements

  • 2+ years of experience in technical account management, implementation, solutions engineering, e-commerce, or a marketplace role within a B2B SaaS environment.
  • Experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
  • Strong proficiency with Excel.
  • Foundational understanding of channel requirements, data mapping, and feed architecture.
  • Ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
  • Demonstrated proficiency with Microsoft Copilot and comfort using AI-driven tools in daily workflows.
  • Proficiency with Salesforce, JIRA, or similar workflow and project tracking tools.
  • Strong problem-solving skills with a focus on root cause analysis and resolution.
  • Strong verbal and written communication skills.
  • Bachelor's degree in business, engineering, computer science, or a related technical field (preferred).
  • 3+ years of experience in technical account management, solution engineering, or implementation roles (preferred).
  • eCommerce or product data platform experience (preferred).
  • Experience working in cross-functional teams and complex stakeholder environments (preferred).
  • Familiarity with SaaS deployment models and scalable system design (preferred).
  • Experience working with enterprise or strategic clients in eCommerce or retail technology (preferred).
  • Ability to travel up to 10%.

Benefits

  • Expected base salary range of $60,000-$100,000 per year.
  • 10% discretionary annual bonus for non-sales roles.
  • Medical, dental, and vision coverage with company HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Generous paid time off, including 20 days of PTO, 9 company-paid holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 paid volunteer day.
  • Expanded PTO at 3 years of service to 22 days and at 5 years to 25 days.
  • 12 weeks of primary caregiver leave and 4 weeks of secondary caregiver leave.
  • Remote-first work environment with a $65/month internet stipend.
  • Access to the Calm app and the Employee Assistance Program.
  • Tuition assistance and career development opportunities.
  • Life, pet, accident, critical illness, hospital indemnity, legal assistance, and identity theft insurance options.
  • Charitable contribution match up to $250 per year.

Interested in this position?

Apply directly on the company website

Apply Now

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