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Client Success Manager

3 weeks, 6 days ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM E-commerce Salesforce
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Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 10

Description

  • Own primary relationships for assigned enterprise accounts across the client lifecycle.
  • Align Rithum capabilities with client goals and define measurable success outcomes.
  • Lead business reviews and success checkpoints to demonstrate value and align priorities.
  • Monitor client health, identify risks, and proactively address client needs.
  • Own renewal planning and execution, including forecasting and risk mitigation.
  • Identify expansion opportunities and partner with Sales on account planning and execution.
  • Support commercial discussions involving pricing, packaging, and contract changes.
  • Coordinate with Sales, Product, Support, Legal, Finance, and other teams to advance client priorities.
  • Maintain accurate client, renewal, and opportunity data in relevant systems.
  • Use AI, client data, and success tools for account research, health analysis, preparation, and proactive engagement; verify AI outputs before sharing externally.

Requirements

  • 2+ years of experience in Client Success, account management, renewals, or related client-facing B2B SaaS roles.
  • Experience supporting enterprise clients with multiple stakeholders and complex business requirements.
  • Experience with renewals, client health, value realization, and client risk management.
  • Strong communication and relationship-management skills with the ability to influence stakeholders at multiple levels.
  • Experience using CRM or Client Success platforms to manage workflows and data.
  • Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude for productivity, insights, or client engagement.
  • 3+ years of progressive client-facing experience preferred.
  • Experience in SaaS, e-commerce, marketplace, or related technology environments preferred.
  • Familiarity with Salesforce, Gainsight, or similar platforms and AI-enabled productivity tools preferred.
  • Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
  • Ability to travel up to 10%.

Benefits

  • Base salary of $60,000–$93,000 per year.
  • 10% discretionary annual bonus for non-sales roles.
  • Medical, dental, and vision coverage with company HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Remote-first work, a $65/month internet stipend, generous paid time off, holidays, sick days, and wellness days.
  • 12 weeks of primary caregiver leave and 4 weeks of secondary caregiver leave.
  • Life insurance, supplemental insurance, pet insurance, legal assistance, identity theft protection, Calm app access, and an Employee Assistance Program.
  • Tuition assistance, career development opportunities, team-building activities, and charitable contribution matching up to $250 annually.

Interested in this position?

Apply directly on the company website

Apply Now

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