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Enterprise Customer Success Manager

5 hours, 56 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Ataccama

Ataccama

Ataccama is a leading software company offering AI-powered data quality, master data management, and governance solutions to optimize business operations and productivity.

Internet Software & Services
251-1K
Founded 2007
$150M raised
View All Jobs 2

Description

  • Own a portfolio of enterprise customers as their trusted advisor from deployment through renewal and expansion.
  • Develop account and success plans aligned with customer business and data management outcomes.
  • Partner with Sales, Product, Engineering, Professional Services, Support, and partners to deliver a unified customer experience.
  • Lead adoption and expansion initiatives that accelerate onboarding, broaden use cases, and increase recurring revenue.
  • Conduct onsite workshops and executive-level business reviews.
  • Translate technical capabilities into business value and measurable outcomes.
  • Identify and manage account risks to protect gross revenue retention.
  • Negotiate renewals, expansions, and commercial agreements with Sales, procurement, InfoSec, and legal.
  • Drive value realization into commercial expansion opportunities.
  • Own metrics including ARR, NRR, GRR, product adoption, usage, and CSAT/NPS.

Requirements

  • 5+ years of experience in Customer Success or Account Management.
  • Experience with enterprise data management platforms, preferably PaaS/SaaS products involving data quality, governance, master/reference data management, observability, or analytics.
  • Strong technical understanding of data governance.
  • Experience managing complex, multi-stakeholder enterprise accounts with executive engagement.
  • Demonstrated success improving retention, adoption, time-to-value, and CSAT/NPS across enterprise portfolios.
  • Experience negotiating renewals, expansions, and commercial agreements with procurement, InfoSec, and legal.
  • Ability to collaborate cross-functionally with systems integrators and other partners.
  • Exceptional written and verbal communication skills for technical and executive audiences.
  • Commercial, results-driven mindset with strong business and technical acumen.
  • Ability to work autonomously, prioritize effectively, and lead complex initiatives from strategy through execution.
  • Must be authorized to work full-time in the United States; visa sponsorship is not available.

Benefits

  • OTE compensation of $130,000–$170,000 USD, including base salary and bonus.
  • Equity grant and long-term incentive program.
  • Medical, dental, vision, life, long-term disability, and employee assistance benefits.
  • 401(k) with employer match.
  • Flexible time off, paid vacation, five sick days, and paid family leave.
  • Flexible working hours and hybrid work setup.
  • Conference tickets, online courses, and Udemy access.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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