RemoteLeaf Logo
Log in Sign up

IT Operations Specialist (Senior)

3 hours, 31 minutes ago
United States
Full-time
Senior
Systems Administrator
DevOps and Infrastructure
AWS Azure Bash DevSecOps GCP GitLab Kubernetes Linux
Apply Now
Rise8

Rise8

Rise8 is a full-stack digital transformation firm specializing in software development for critical missions. With a focus on innovation, they help organizations save resources and execute elite-level missions. Partnering with high-compliance organizat...

Internet Software & Services
11-50
Founded 2019
View All Jobs 18

Description

  • Create and manage dashboards for platform and service availability and performance.
  • Lead administration and support of services in a cloud-based Kubernetes platform on AWS GovCloud, including GitLab and Red Hat Identity Management.
  • Oversee onboarding and offboarding workflows, access controls, and service account provisioning across multiple environments.
  • Automate operational and service desk tasks using Bash and other scripting languages to reduce manual overhead.
  • Serve as the escalation point for platform support issues and coordinate resolution of complex incidents and outages.
  • Guide and mentor junior technologists and service desk staff on procedures, best practices, and secure operational support.
  • Maintain documentation standards and support knowledge sharing for audit readiness and operational continuity.
  • Collaborate with security and compliance teams to align workflows with NIST 800-53 controls and organizational policy.
  • Improve developer and platform support experiences through workflow optimization, tooling enhancements, and automation.
  • Contribute to service reliability through proactive monitoring, reporting, and continuous improvement of support operations.

Requirements

  • Active U.S. DoD Secret clearance is required.
  • Current Security+ (Sec+) certification is required.
  • U.S. citizenship is required due to Federal Government customer requirements.
  • 6-10 years of experience in IT operations, service desk, or platform support roles.
  • Demonstrated leadership in managing service desk operations and coordinating across platform, compliance, and development teams.
  • Experience with ITSM platforms such as Jira Service Management, ServiceNow, or Remedy, including SLAs, workflows, and audit reporting.
  • Experience managing GitLab and other platform services within secure cloud environments.
  • Strong scripting skills in Bash and/or other languages for automating support and operational tasks.
  • Experience administering tools such as MatterMost and Slack.
  • Proficiency in Linux administration, preferably Red Hat, and AWS GovCloud service management.
  • Experience implementing NIST 800-53 controls.
  • Exceptional documentation, troubleshooting, and communication skills.
  • Familiarity with AWS GovCloud, Azure, or GCP operations and service account administration.
  • Experience in DevSecOps environments and developer platform support is preferred.
  • Ability to shape service desk strategy and influence platform reliability at scale, especially in security and compliance workflows, is preferred.

Benefits

  • Competitive annual salary of $119,853 to $149,817 depending on candidate qualifications and market data.
  • Flexible schedule in a 100% distributed workforce.
  • Premium insurance with up to 100% employee premium coverage, up to 80% dependent premium coverage on the base health plan, and full dental, vision, life, and disability premium coverage for employees.
  • 401(k) match at 10% of gross pay.
  • Paid time off including 4 weeks of accrued vacation and sick leave, 11 federal holidays, birthday leave, jury duty, and bereavement leave.
  • Up to $3,500 per year for education and training.
  • $750 per year for home office technology and equipment plus $100 per year for Rise8 merch.
  • Wellness reimbursement up to $500 per calendar year, or a $75 monthly Life Time membership credit instead.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Justworks

Senior IT Engineer, Enterprise Systems

Justworks 1K-5K Professional Services

Justworks is hiring a Senior IT Systems Engineer to own and optimize its core collaboration and SaaS platform ecosystem, supporting enterprise applications and employee workflows in a hybrid distributed environment.

United States Full-time Senior Systems Administrator
$127k-$140k
Confluence JIRA
53 minutes ago
Robert Beech West Inc

Help Desk Specialist

Robert Beech West Inc 1-10 staffing & recruiting

Robert is hiring a Help Desk Specialist to provide first-line IT support for employees and clients, resolving technical issues and helping keep day-to-day technology operations running smoothly.

United States Full-time Junior Technical Support Engineer
2 hours, 31 minutes ago
CaptiveAire Systems

Commercial HVAC Service Technician

CaptiveAire Systems 1K-5K Industrial Conglomerates

CaptiveAire is hiring a Commercial HVAC Field Service Technician to commission, repair, and maintain commercial HVAC and ventilation equipment across multiple sites.

United States Full-time Junior Technical Support Engineer
$65k-$70k
2 hours, 46 minutes ago
MWResource

GMS Systems Analyst (EMS)

MWResource 51-250 Construction & Engineering

MWResource is hiring a remote EMS Systems Support contractor to provide system administration, maintenance, and technical support for energy management and grid operations systems over a 12-month engagement.

United States Contract Senior QA Engineer Systems Administrator
$140k-$155k
Linux Oracle SQL
3 hours, 31 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers