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IT Operations Specialist III

1 hour, 5 minutes ago
United States
Full-time
Mid Level
Systems Administrator
DevOps and Infrastructure
Azure Bash DevSecOps GCP GitHub GitLab Grafana Kubernetes Linux
Apply Now
Rise8

Rise8

Rise8 is a full-stack digital transformation firm specializing in software development for critical missions. With a focus on innovation, they help organizations save resources and execute elite-level missions. Partnering with high-compliance organizat...

Internet Software & Services
11-50
Founded 2019
View All Jobs 17

Description

  • Create and maintain dashboards for platform and services availability and performance.
  • Support and maintain services within a cloud-based Kubernetes platform on AWS GovCloud, including ITSM systems and GitOps tools.
  • Manage user onboarding, offboarding, accounts, and access controls across platform services.
  • Automate operational tasks and help desk workflows using Bash and other scripting tools.
  • Collaborate with platform, security, and application teams to troubleshoot issues and maintain uptime.
  • Own infrastructure services within the team’s scope and ensure reliable, responsive support.
  • Maintain well-documented, auditable, and compliant operational practices for mission-critical systems.
  • Improve platform support operations and deliver positive user experiences through consistent service excellence.
  • Use AI tooling to accelerate delivery, reduce cycle time, and improve outcomes at scale.

Requirements

  • Active U.S. DoD Secret clearance is required.
  • Current Security+ certification is required.
  • 3 to 6 years of experience in IT operations, system administration, or service desk support.
  • Must be a U.S. citizen and able to pass a background investigation.
  • Experience managing user lifecycle processes, including onboarding, offboarding, and access provisioning.
  • Experience with ITSM tools such as Jira Service Management, ServiceNow, or Remedy.
  • Experience administering collaboration tools such as Mattermost and Slack.
  • Strong communication and documentation skills with the ability to support technical and non-technical users.
  • Experience using data visualization tools such as Grafana.
  • Experience managing cloud-hosted services such as Keycloak, GitLab, and Red Hat Identity Management (FreeIPA).
  • Proficiency in Linux systems, preferably Red Hat, and Bash scripting.
  • Familiarity with AWS GovCloud, Azure, or GCP operations and service account administration.
  • Working knowledge of NIST 800-53 security controls.
  • Preferred: prior experience supporting DevSecOps platforms or developer environments.
  • Preferred: knowledge of integrating service desk operations into security and compliance workflows.

Benefits

  • Annual salary range of $95,883 to $119,853.
  • 100% distributed workforce with a flexible schedule.
  • Health benefits covering up to 100% of employee premium and up to 40% of dependent premium on the base health plan, depending on pay band.
  • 100% covered dental, vision, life, and disability premiums for employees, with dental and vision also covered for dependents.
  • 401(k) match at 10% of gross pay.
  • 4 weeks of combined PTO plus 11 federal holidays, your birthday, jury duty, and bereavement leave.
  • Up to $3,500 per year for education and training.
  • $750 per year for home office technology and equipment plus $100 per year for Rise8 merchandise.
  • Wellness reimbursement of up to $500 per year or a $75 monthly Life Time membership credit.
  • MacBook Pro provided for work.

Interested in this position?

Apply directly on the company website

Apply Now

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