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Intake Specialist

1 day, 19 hours ago
South Africa
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services
View All Jobs 32

Description

  • Contact new referrals promptly and within established response-time targets.
  • Guide families from referral through intake and service initiation.
  • Provide high-touch customer service and ongoing support throughout onboarding.
  • Maintain accurate client records and complete intake documentation.
  • Coordinate with staffing, scheduling, and case management teams to support successful onboarding.
  • Track referral status and ensure all intake requirements are completed.
  • Follow up with families on documentation, appointments, and remaining onboarding steps.
  • Maintain confidentiality and comply with healthcare documentation standards.
  • Support intake reporting and administrative workflows.
  • Ensure a positive family experience while meeting productivity and performance targets.

Requirements

  • Bachelor’s degree (BA/BS) highly preferred.
  • Previous experience in customer service, intake coordination, healthcare administration, client onboarding, or administrative support preferred.
  • Strong empathy and communication skills required.
  • Excellent organizational and time-management abilities required.
  • Strong attention to detail and documentation accuracy required.
  • Ability to work in a fast-paced environment required.
  • Independent problem-solving skills required.
  • Ability to manage multiple cases and priorities simultaneously required.
  • Professional and compassionate communication style required.
  • Spanish language proficiency preferred.
  • Experience working in healthcare, ABA services, behavioral health, or client-facing environments preferred.
  • Proficiency in CRM systems, Microsoft Office, and Google Workspace preferred.
  • Ability to work independently in a remote environment.
  • Reliable internet connection and a suitable home office setup required.

Benefits

  • Comfortable working U.S. hours (9am–5pm EST).
  • Remote work from home.
  • Fraud disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits.
  • Official communication will come from a ReWorks Solutions email address.

Interested in this position?

Apply directly on the company website

Apply Now

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