Case Manager

1 hour, 14 minutes ago
Contract
Mid Level
Customer and Technical Support
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services

Description

  • Manage an assigned caseload and coordinate each client’s administrative journey.
  • Act as the primary liaison among clients, families, clinical teams, internal departments, and insurers.
  • Monitor case progress, identify barriers or delays, and drive outstanding matters through resolution.
  • Maintain accurate case records, client communications, authorisations, documentation, and task tracking.
  • Coordinate end-to-end intake and onboarding for new clients and families.
  • Collect, review, organise, and follow up on missing intake documentation and insurance information.
  • Track prospective clients through the intake pipeline and support smooth transition into service delivery.
  • Coordinate insurance verification, authorisations, reauthorisations, authorised hours, and service utilisation.
  • Maintain accurate client information and interaction notes in CentralReach and Zoho CRM.
  • Escalate complex issues appropriately and ensure relevant teams have the information needed to support each case.

Requirements

  • Previous experience as a Case Manager, Intake Coordinator, Intake Specialist, or in a similar healthcare or behavioural health role.
  • Experience managing multiple cases or a caseload.
  • Experience coordinating new-client intake and onboarding.
  • Experience with insurance verification, authorisations, and reauthorisations.
  • Experience tracking authorised hours and service utilisation.
  • CentralReach experience is strongly preferred.
  • Experience with a CRM system, ideally Zoho CRM.
  • Excellent organisational, time-management, written communication, and verbal communication skills.
  • Strong attention to detail, follow-up, and relationship-management skills.
  • Ability to manage competing priorities, meet deadlines, work independently, and solve problems proactively in a fast-paced environment.

Benefits

  • Full-time remote work from South Africa.
  • US Eastern Time working hours: 9:00 a.m.–5:00 p.m. EST.
  • Compensation paid in South African Rand (ZAR).

Interested in this position?

Apply directly on the company website

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