Assistant (Insurance Support Focus)

1 day, 18 hours ago
Full-time
Junior
Customer and Technical Support
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services

Description

  • Manage and follow up on insurance authorisations, including SCA processes.
  • Communicate with insurance providers to obtain approvals, updates, and required documentation.
  • Track and maintain accurate records of authorisation statuses and deadlines.
  • Conduct consistent follow-ups by phone and email to ensure timely processing.
  • Assist with administrative tasks related to insurance and patient services.
  • Identify and resolve issues or delays in the authorisation process.
  • Coordinate with internal teams to ensure all required documentation is complete and accurate.
  • Maintain organisation across systems and workflows.

Requirements

  • Proven experience with insurance authorisations, with SCA experience required.
  • Strong phone communication and follow-up skills.
  • Highly responsive, organised, and detail-oriented.
  • Resourceful with the ability to problem-solve independently.
  • Comfortable being persistent and driving processes forward.
  • Experience with CentralReach and/or Monday.com is preferred but not essential.
  • Ability to work independently with minimal supervision.
  • Available to work U.S. hours (9am-5pm EST).
  • Based in South Africa.

Benefits

  • Remote work from home.
  • Full-time employment.
  • Paid in South African Rand (ZAR).
  • Comfortable working U.S. hours.

Interested in this position?

Apply directly on the company website

Apply Now

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