SaaS Configuration Lead

18 hours, 58 minutes ago
Full-time
Senior
Software Development
Resource Innovations

Resource Innovations

Resource Innovations is a women-led energy transformation firm that provides clean energy services and software solutions for utilities and government agencies. They offer end-to-end software and services to improve customer engagement, boost operation...

Renewable Electricity
251-1K
Founded 2016
$82M raised

Description

  • Lead implementation and configuration of enterprise SaaS solutions for utility clean energy programs, including Demand Side Management and Transportation Electrification.
  • Partner with clients to gather business requirements, facilitate workshops, validate solutions, and guide implementation decisions.
  • Configure application features, workflows, business rules, user interfaces, and client-specific functionality using low-code/medium-code tools, HTML/CSS, and JavaScript.
  • Develop functional specifications, solution designs, process flows, configuration documentation, and other implementation deliverables.
  • Lead the design and implementation of system integrations, APIs, ETL processes, data mapping, user authentication, and reporting requirements.
  • Plan and execute solution configuration, system testing, user acceptance testing, deployment activities, and production releases.
  • Troubleshoot configuration, data, integration, and application issues in partnership with Product and Development teams.
  • Identify opportunities to improve business processes, system performance, usability, and implementation efficiency.
  • Provide post-launch support, knowledge transfer, and ongoing solution advisory services.
  • Collaborate with Product Management, Development, Quality Assurance, and Software Project Management throughout the implementation lifecycle.
  • Mentor implementation consultants and provide technical leadership on complex client engagements.

Requirements

  • Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, Business Information Systems, or a related field, or an equivalent combination of education and relevant experience.
  • 5–7+ years of experience implementing, configuring, or supporting enterprise SaaS, low-code, CRM, ERP, or workflow automation platforms in a client-facing consulting or implementation role.
  • Hands-on experience configuring enterprise SaaS applications, including workflows, business rules, forms, user interfaces, reports, dashboards, JavaScript, HTML/CSS, and business process automation.
  • Experience with system integrations, REST APIs, ETL/data mapping, authentication, system testing, user acceptance testing (UAT), deployments, and post-production support.
  • Strong analytical, problem-solving, and communication skills with the ability to translate business requirements into scalable software solutions.
  • Experience in the utility, clean energy, or regulated industries is preferred but not required.
  • Experience with client consulting and solution configuration in enterprise software implementations.
  • Ability to work across cross-functional teams through the full implementation lifecycle.
  • Experience with production release and post-launch support activities.

Benefits

  • Base salary range of $75,000-$126,000.
  • Eligibility for a discretionary annual bonus.
  • Three weeks of paid vacation annually plus paid holidays.
  • 401(k) retirement plan with employer match.
  • Medical, dental, and vision coverage.
  • Parental leave and an employee assistance program.
  • Commuter benefits and additional supplemental offerings.
  • Employment contingent on successful background and reference checks, with a pre-employment drug screen if applicable.

Interested in this position?

Apply directly on the company website

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