Resource Innovations

Resource Innovations is a women-led energy transformation firm that provides clean energy services and software solutions for utilities and government agencies. They offer end-to-end software and services to improve customer engagement, boost operation...

Renewable Electricity

Utilities

251-1K (400)

Founded 2016

$82M raised

9 open positions

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Customer Service and Rebate Processing Specialist

6 months ago

United States

Full-time

Entry Level

Customer Support

Customer and Technical Support

Apply Now

Resource Innovations

Renewable Electricity

251-1K

Founded 2016

$82M raised

View All Jobs 9

Description

Provide basic troubleshooting and recommend solutions for customer inquiries.
Enter data into various database applications accurately and efficiently.
Receive, compile, sort, interpret, and verify source documents before data entry.
Maintain electronic and hard-copy filing systems for applications, rebates, and supporting documents.
Respond to customer emails and phone calls in a customer-centric environment.
Communicate effectively with internal teams and other departments to support customer service.
Safeguard confidential customer information.
Provide peer training or job-shadowing support when assigned.
Support any program within the department as needed.
Perform other duties as assigned.

Requirements

High school diploma or equivalent.
Minimum 6+ months of related work experience in a call center environment.
Ability to work an 8-hour shift scheduled between 8:00 am and 6:00 pm.
Proficiency in 10-key data entry from a computer keyboard.
Experience with Microsoft Word, Excel, and Access.
Strong attention to detail.
Strong organizational and prioritization skills with the ability to multitask.
Excellent written and verbal communication skills.
Positive, customer-friendly outlook and ability to follow directions as given.
Preferred: experience in a data entry processing and customer-centric call center environment.
Preferred: experience in energy efficiency or utility fields.
Preferred: English and Spanish speaking.

Benefits

Base salary of $17.00 per hour.
Eligibility for a discretionary annual bonus.
Three weeks of paid vacation per year.
Paid holidays.
401(k) retirement plan with employer matching.
Health, dental, and vision insurance.
Comprehensive supplemental benefits package.

Interested in this position?

Apply directly on the company website

Apply Now

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