Senior Care Support Associate

2 hours, 30 minutes ago
Full-time
Junior
Customer and Technical Support
Maven Clinic

Maven Clinic

Maven Clinic provides a digital clinic that supports women and families through various paths to parenthood, including pregnancy, fertility, and infant care, while also helping organizations enhance employee retention and health outcomes.

Health Care Providers & Services
251-1K
Founded 2014
$293M raised

Description

  • Provide support to members and providers through messaging, phone, and live chat.
  • Assist with enrollment, clinic and pharmacy coordination, and provider appointment booking.
  • Resolve nuanced care needs and escalations using product, partnership, and benefits knowledge.
  • Handle specialized workstreams such as verification calls, partnership inquiries, and clinic support questions.
  • Perform quality assurance across Maven products and identify trends and improvement opportunities.
  • Identify and triage product bugs with operations and product teams using clear documentation.
  • Participate in service recovery and Voice of the Customer feedback processes.
  • Mentor junior associates through knowledge sharing and collaborative problem-solving.

Requirements

  • 2+ years of experience in a high-volume customer service environment.
  • Experience supporting customers via phone, live chat, and messaging.
  • Experience in healthtech, fertility benefits, or insurance.
  • Strong written and verbal communication skills with empathy.
  • Strong organization, attention to detail, and ability to manage multiple workstreams independently.
  • Ability to adapt to changing priorities in a fast-paced remote environment.
  • U.S. work authorization required.
  • Experience with specialty medications, chronic condition programs, or pharmacy coordination preferred.
  • Experience with quality assurance or support-interaction reviews preferred.
  • Experience with Zendesk, Slack, Google Workspace, AI-assisted tools, or tiered support environments preferred.

Benefits

  • $55,000–$65,000 annual base salary, plus equity and benefits.
  • Employer-covered health, dental, and insurance plan options.
  • Remote-flexible work environment with collaboration support.
  • 16 weeks of fully paid parental leave and a new parent stipend for eligible employees.
  • Annual professional development stipend and personal career coaching.
  • 401(k) matching with immediate vesting for U.S.-based employees.
  • Access to Maven’s mental health, reproductive health, family planning, and pediatrics services.
  • Wellness partnerships and whole-person care programs.

Interested in this position?

Apply directly on the company website

Apply Now

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