Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods

Consumer Discretionary

251-1K (810)

Founded 2009

26 open positions

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Customer Support Specialist (Retail Operations)

2 hours, 21 minutes ago

India

Junior

Customer Support

Customer and Technical Support

E-commerce Shopify

Apply Now

Fresh Prints

Textiles, Apparel & Luxury Goods

251-1K

Founded 2009

View All Jobs 26

Description

Respond to customer inquiries across multiple brands while following each brand’s policies, tone, and communication standards.
Write clear, accurate, empathetic, and professional customer communications.
Process refunds, return labels, order updates, returns, and inventory adjustments.
Use Shopify to review and manage customer and order information.
Use Google Sheets to maintain trackers, reconcile data, and manage operational workflows.
Track and resolve returns, backorders, fulfillment errors, stock shortages, and shipping issues.
Investigate issues, identify root causes, and escalate matters when appropriate.
Manage multiple priorities while maintaining accuracy and following tasks through completion.
Identify recurring issues and contribute to workflow and process improvements.
Coordinate across inventory, order management, shipping, and project management systems.

Requirements

At least 2 years of experience in customer support, customer service, contact-center operations, or another customer-facing role, preferably in retail or e-commerce.
Excellent written communication, grammar, clarity, and ability to adapt tone across brands.
Experience supporting customers by phone, email, or live chat; multichannel experience preferred.
Strong attention to detail and ability to identify inconsistencies and errors.
Strong working knowledge of Google Sheets, including filters, sorting, shared trackers, and basic formulas.
Hands-on experience with Shopify.
Experience working with U.S.-based or international companies and customers.
Strong problem-solving, judgment, reliability, punctuality, and ownership.
Ability to manage priorities, learn systems quickly, and work independently in a fast-paced environment.
Experience with logistics, fulfillment, shipping, inventory operations, or managing multiple brands is preferred.
Reliable computer, high-speed primary and backup internet, quiet workspace, and headset with microphone.
Ability to work non-negotiable U.S. shift hours and meet SeatGeek and Frontier information-security requirements.

Benefits

Compensation of 7–9 LPA, depending on experience.
Work remotely with a collaborative team.
Opportunity to support varied retail and e-commerce brands and gain hands-on experience in fulfillment and operations.
Opportunity to help shape a new team and contribute to continuous process improvement.

Interested in this position?

Apply directly on the company website

Apply Now

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