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Customer Service and Rebate Processing Specialist

4 months ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Resource Innovations

Resource Innovations

Resource Innovations is a women-led energy transformation firm that provides clean energy services and software solutions for utilities and government agencies. They offer end-to-end software and services to improve customer engagement, boost operation...

Renewable Electricity
251-1K
Founded 2016
$82M raised
View All Jobs 24

Description

  • Provide customer service support by responding to emails and phone calls.
  • Receive, compile, sort, interpret, and verify data and source documents for entry.
  • Enter data into various database applications.
  • Maintain electronic and hard-copy filing systems for applications, rebates, and supporting documents.
  • Perform basic troubleshooting and recommend solutions.
  • Communicate effectively with other departments as part of a team approach to servicing customers.
  • Complete other duties as assigned.

Requirements

  • High school diploma or equivalent.
  • 6-12 months of related work experience in a call center environment.
  • Fluent in English.
  • Interest in sustainability and a passion for making a meaningful environmental impact.
  • Fluent in Spanish is preferred.
  • Experience with Microsoft Word, Excel, and Access is preferred.
  • Strong attention to detail is preferred.
  • Strong organizational and prioritization skills with the ability to multitask are preferred.
  • Experience in data entry processing and a customer-centric call center environment is preferred.

Benefits

  • Competitive salary of $17-$21 per hour.
  • Eligible for a discretionary annual bonus.
  • Three weeks of paid vacation per year.
  • Paid holidays.
  • 401(k) retirement plan with employer matching.
  • Health, dental, and vision insurance.
  • Supplemental benefits.
  • Equal opportunity employer committed to non-discrimination.

Interested in this position?

Apply directly on the company website

Apply Now

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