Resource Innovations

Resource Innovations is a women-led energy transformation firm that provides clean energy services and software solutions for utilities and government agencies. They offer end-to-end software and services to improve customer engagement, boost operation...

Renewable Electricity

Utilities

251-1K (400)

Founded 2016

$82M raised

9 open positions

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Customer Service and Rebate Processing Specialist

5 months, 3 weeks ago

United States

Full-time

Entry Level

Customer Support

Customer and Technical Support

Apply Now

Resource Innovations

Renewable Electricity

251-1K

Founded 2016

$82M raised

View All Jobs 9

Description

Provide customer service support by responding to emails and phone calls.
Receive, compile, sort, interpret, and verify data and source documents for entry.
Enter data into various database applications.
Maintain electronic and hard-copy filing systems for applications, rebates, and supporting documents.
Perform basic troubleshooting and recommend solutions.
Communicate effectively with other departments as part of a team approach to servicing customers.
Complete other duties as assigned.

Requirements

High school diploma or equivalent.
6-12 months of related work experience in a call center environment.
Fluent in English.
Interest in sustainability and a passion for making a meaningful environmental impact.
Fluent in Spanish is preferred.
Experience with Microsoft Word, Excel, and Access is preferred.
Strong attention to detail is preferred.
Strong organizational and prioritization skills with the ability to multitask are preferred.
Experience in data entry processing and a customer-centric call center environment is preferred.

Benefits

Competitive salary of $17-$21 per hour.
Eligible for a discretionary annual bonus.
Three weeks of paid vacation per year.
Paid holidays.
401(k) retirement plan with employer matching.
Health, dental, and vision insurance.
Supplemental benefits.
Equal opportunity employer committed to non-discrimination.

Interested in this position?

Apply directly on the company website

Apply Now

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