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Client Success Manager (Compliance)

2 months, 1 week ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Power BI
Apply Now
Resource Innovations

Resource Innovations

Resource Innovations is a women-led energy transformation firm that provides clean energy services and software solutions for utilities and government agencies. They offer end-to-end software and services to improve customer engagement, boost operation...

Renewable Electricity
251-1K
Founded 2016
$82M raised
View All Jobs 9

Description

  • Serve as the primary client relationship lead for compliance initiatives and build trusted partnerships.
  • Review compliance dashboards, program data, and operational metrics to identify trends, risks, and improvement opportunities.
  • Develop project plans, track deliverables, and coordinate stakeholders to keep initiatives on schedule.
  • Present compliance reviews, key findings, and strategic recommendations to clients and cross-functional stakeholders.
  • Analyze program performance and compliance findings to recommend process improvements.
  • Balance multiple client priorities while facilitating collaboration across internal teams and external partners.
  • Support successful program outcomes and continuous improvement across compliance initiatives.
  • Perform other duties as assigned.

Requirements

  • 3+ years of experience in client success, account management, project management, program management, consulting, or a related client-facing role.
  • Experience managing project plans, tracking deliverables, and coordinating multiple stakeholders across concurrent initiatives.
  • Experience analyzing business, operational, compliance, or program data to identify trends and develop actionable recommendations.
  • Experience developing and delivering presentations to clients, leadership teams, and large stakeholder groups.
  • Demonstrated ability to manage multiple priorities and deadlines while maintaining exceptional client service.
  • Interest in sustainability and a passion for making a meaningful impact on the environment.
  • Experience supporting utility, energy efficiency, clean energy, rebate, or compliance programs (preferred).
  • Experience using Power BI or similar tools to review dashboards and interpret data-driven insights (preferred).
  • Experience facilitating client-facing meetings and presenting analytical findings and recommendations to executive and cross-functional audiences (preferred).
  • Experience developing executive-level PowerPoint presentations, business reviews, and strategic recommendations; bachelor's degree in Business, Project Management, Analytics, Environmental Studies, Public Policy, Communications, or a related field (preferred).

Benefits

  • Base salary range of $55,000 to $75,300.
  • Eligibility for a discretionary annual bonus.
  • Three weeks of paid vacation annually.
  • Paid holidays.
  • 401(k) retirement plan with employer match.
  • Medical, dental, and vision coverage.
  • Parental leave.
  • Employee assistance program and commuter benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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