Senior Merchant Success Manager

17 hours, 30 minutes ago
Full-time
Senior
Customer and Technical Support
ShipBob

ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. With a focus on simplifying the shipping process, ShipBob provides best-in-class supply chain soluti...

Air Freight & Logistics
251-1K
Founded 2014
$330M raised

Description

  • Partner with internal stakeholders and team leads to continuously improve the merchant experience.
  • Improve customer performance and KPIs to deliver a high-quality experience.
  • Coach team members supporting complex middle-market merchants.
  • Analyze merchant supply-chain performance to identify risks, opportunities, and proactive solutions.
  • Conduct business reviews, track merchant growth, and identify expansion opportunities within ShipBob.
  • Build and maintain transparent, strategic relationships with merchant stakeholders at all levels.
  • Develop executive-level partnerships and advocate for merchant needs.
  • Perform additional duties and responsibilities as needed.

Requirements

  • 4–6 years of experience in sales and merchant services or a related industry.
  • Experience conducting business reviews with internal and external stakeholders.
  • Ability to foster a positive team culture.
  • Demonstrated ability to build consultative and executive-level customer relationships.
  • Strong conflict-resolution and negotiation skills.
  • Advanced written and verbal communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Advanced proficiency with Microsoft Office Suite.
  • Remote work eligibility in one of the listed states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, or WI.

Benefits

  • Base salary range of $81,000–$135,000.
  • Eligibility for a discretionary company bonus plan.
  • Medical, dental, vision, and basic life insurance.
  • Paid maternity and parental leave.
  • Paid holidays, flexible time off, and paid sick leave.
  • One wellness day per quarter.
  • 401(k) match.
  • Access to AI and productivity tools at no cost from day one.

Interested in this position?

Apply directly on the company website

Apply Now

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