Sales Associate

7 hours, 23 minutes ago
Full-time
Junior
Sales and Business Development
Resident Home

Resident Home

Resident Home is a direct-to-consumer company that offers a wide range of home goods products, including mattresses, bed frames, bedroom furniture, and bedding items. With a focus on comfort and quality, Resident Home's brands like Nectar, DreamCloud, ...

Specialty Retail
251-1K
Founded 2017
$157M raised

Description

  • Engage inbound customers via phone, email, and chat to deliver a consultative sales experience.
  • Conduct discovery conversations to understand customer needs, preferences, and sleep goals.
  • Recommend products tailored to customer needs, lifestyle, and purchase intent.
  • Guide customers through the full purchasing journey from initial engagement through follow-up.
  • Meet or exceed monthly sales targets and performance metrics.
  • Use product knowledge and sales techniques to improve conversion rates.
  • Identify upselling and cross-selling opportunities to increase order value.
  • Deliver a high-quality customer experience rooted in empathy, active listening, and professionalism.
  • Develop deep knowledge of product offerings, features, benefits, and use cases.
  • Collaborate with team members and leadership to share insights and improve processes.

Requirements

  • Must reside in and be authorized to work in the United States.
  • Full-time availability for scheduled shifts between 6:00 AM and 9:15 PM PST, including weekends.
  • Flexibility to work holidays as part of a rotating schedule.
  • 1+ year of experience in a high-volume sales environment such as retail, call center, or B2C.
  • Proven track record of meeting or exceeding sales targets.
  • Strong consultative selling and customer engagement skills.
  • Excellent written and verbal communication abilities.
  • Ability to multitask and manage multiple customer interactions simultaneously.
  • Strong attention to detail and organizational skills.
  • Proficiency with CRM systems, chat platforms, and sales tools such as Intercom, Slack, and Google Workspace is a plus.
  • Typing speed of 50+ WPM with the ability to manage multiple systems simultaneously.
  • Experience working in a remote or self-managed environment is preferred.
  • Experience in DTC, e-commerce, or startup environments is a plus.
  • Experience working with a BPO team is a plus.
  • Curiosity and adaptability in adopting new technologies and AI solutions is valued.

Benefits

  • Remote-first workplace.
  • Competitive pay of $18.50-$20.50 per hour.
  • Health, vision, and dental insurance.
  • HSA company contributions.
  • 401(k) with company match.
  • Generous PTO.
  • Wellness benefits.
  • Online learning resources and trainings.
  • WFH office and cell phone/internet stipend.
  • Free mattress and Friends and Family discount.
  • Potential eligibility for discretionary bonuses or commission payments.

Interested in this position?

Apply directly on the company website

Apply Now

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