RemoteLeaf Logo
Log in Sign up

Customer Success Manager II

1 week, 2 days ago
Georgia, United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Renaissance

Renaissance

Renaissance is a global leader in K‒12 educational software solutions and learning analytics. Their products, trusted by educators, aim to enhance curriculum, support differentiated instruction, and personalize practice in reading, writing, and math. W...

Internet Software & Services
1K-5K
Founded 1986
$40M raised
View All Jobs 8

Description

  • Manage a portfolio of district and school accounts across the assigned territory using segmentation, SOPs, and proactive customer strategies.
  • Guide customers through onboarding, adoption, engagement, retention, and renewal.
  • Lead strategic customer conversations to align product value with customer goals.
  • Develop scalable product adoption strategies and personalized engagement plans.
  • Identify, document, escalate, and mitigate customer risks and potential churn.
  • Coordinate with Sales, Customer Support, and Customer Education to resolve customer challenges.
  • Analyze customer feedback and success metrics to provide actionable insights to Customer Success leadership.
  • Contribute to revenue growth through customer advocacy and success stories.
  • Mentor colleagues on Customer Success best practices and product support strategies.
  • Travel approximately 15–20% to customer sites across Georgia.

Requirements

  • 2–3 years of Customer Success experience.
  • Strong understanding of the K–12 education competitive landscape.
  • Strong organizational, analytical, and detail-oriented skills in a goal-oriented environment.
  • Excellent Customer Success strategy, business development, and negotiation skills.
  • Strong interpersonal, written, presentation, and verbal communication skills.
  • Demonstrated success meeting or exceeding goals and delivering customer outcomes.
  • Experience with a SaaS education company preferred.
  • Ability to work independently while managing customer strategies and a portfolio of accounts.
  • Must be authorized to work for any U.S. employer; visa sponsorship is unavailable.

Benefits

  • Base salary of $56,100–$77,200, plus a bonus for achieving Customer Success Manager targets.
  • Remote work opportunity.
  • Medical, prescription, dental, vision, and telehealth coverage.
  • Health Savings and Flexible Spending Accounts.
  • 401(k) and Roth 401(k) plans with company match.
  • Paid vacation, sick time, and 12 paid holidays.
  • Parental leave totaling 20 weeks, including 14 paid weeks, plus Milk Stork.
  • Tuition reimbursement, life and disability insurance, well-being programs, and Employee Assistance Programs.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

AppSamurai

Customer Success Manager - EMEA (Remote)

AppSamurai 51-250 Media

Storyly is hiring a Customer Success Manager to help global mobile-app brands maximize engagement, conversion, and retention through its in-app stories platform.

Spain Full-time Junior Customer Success Manager
Amplitude CRM Firebase Google Analytics Mixpanel
16 hours, 59 minutes ago
Safe Security

Customer Success Advisor

Safe Security 251-1K Professional Services

Safe is hiring an enterprise Customer Success leader to help Fortune 500 customers use its AI-driven CTEM platform to reduce and demonstrate cyber exposure and business risk across the full lifecycle.

Remote
Full-time Senior Customer Success Manager
Cybersecurity
16 hours, 59 minutes ago
Surglogs

Customer Success Manager (US East Coast preferred)

Surglogs 11-50 Health Care Providers & Services

Surglogs is hiring a remote US Customer Success Manager to build long-term healthcare client relationships, onboard customers, drive software adoption, and support renewals and account growth.

United States Full-time Mid Level Customer Success Manager
$71k-$86k
1 day, 16 hours ago
Loop Returns

Merchant Success Manager, Enterprise

Loop Returns 51-250 Internet Software & Services

Loop is seeking a United States-based Enterprise Merchant Success Manager to advise complex B2B SaaS merchant accounts, drive measurable business outcomes, and retain and expand long-term partnerships.

United States Full-time Mid Level Customer Success Manager
$100k-$120k
E-commerce
1 day, 16 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers