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Customer Success Manager II

2 weeks ago
Georgia, United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Renaissance

Renaissance

Renaissance is a global leader in K‒12 educational software solutions and learning analytics. Their products, trusted by educators, aim to enhance curriculum, support differentiated instruction, and personalize practice in reading, writing, and math. W...

Internet Software & Services
1K-5K
Founded 1986
$40M raised
View All Jobs 9

Description

  • Manage a portfolio of district and school accounts across the assigned territory using segmentation, SOPs, and proactive customer strategies.
  • Guide customers through onboarding, adoption, engagement, retention, and renewal.
  • Lead strategic customer conversations to align product value with customer goals.
  • Develop scalable product adoption strategies and personalized engagement plans.
  • Identify, document, escalate, and mitigate customer risks and potential churn.
  • Coordinate with Sales, Customer Support, and Customer Education to resolve customer challenges.
  • Analyze customer feedback and success metrics to provide actionable insights to Customer Success leadership.
  • Contribute to revenue growth through customer advocacy and success stories.
  • Mentor colleagues on Customer Success best practices and product support strategies.
  • Travel approximately 15–20% to customer sites across Georgia.

Requirements

  • 2–3 years of Customer Success experience.
  • Strong understanding of the K–12 education competitive landscape.
  • Strong organizational, analytical, and detail-oriented skills in a goal-oriented environment.
  • Excellent Customer Success strategy, business development, and negotiation skills.
  • Strong interpersonal, written, presentation, and verbal communication skills.
  • Demonstrated success meeting or exceeding goals and delivering customer outcomes.
  • Experience with a SaaS education company preferred.
  • Ability to work independently while managing customer strategies and a portfolio of accounts.
  • Must be authorized to work for any U.S. employer; visa sponsorship is unavailable.

Benefits

  • Base salary of $56,100–$77,200, plus a bonus for achieving Customer Success Manager targets.
  • Remote work opportunity.
  • Medical, prescription, dental, vision, and telehealth coverage.
  • Health Savings and Flexible Spending Accounts.
  • 401(k) and Roth 401(k) plans with company match.
  • Paid vacation, sick time, and 12 paid holidays.
  • Parental leave totaling 20 weeks, including 14 paid weeks, plus Milk Stork.
  • Tuition reimbursement, life and disability insurance, well-being programs, and Employee Assistance Programs.

Interested in this position?

Apply directly on the company website

Apply Now

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