Senior IT Engineer (MSP + WFH + Benefits)

2 hours, 1 minute ago
Full-time
Senior
DevOps and Infrastructure
RemotePro

RemotePro

RemotePro is a US-based IT services firm with a fully remote team in the Philippines. We specialize in providing a wide range of tech services and solutions tailored to our clients' needs, offering expertise to tackle any tech challenge or opportunity....

Internet Software & Services
11-50
Founded 2022

Description

  • Provide technical support to clients via phone, email, and remote access.
  • Diagnose and resolve hardware, software, and network issues across multiple client environments.
  • Perform Office 365 and Windows administration, including user account management and access provisioning.
  • Support and troubleshoot VOIP systems such as 3CX.
  • Manage RMM and PSA tools such as Datto and Halo.
  • Lead or assist with IT projects including cloud migrations, system upgrades, deployments, and process automation.
  • Identify and implement solutions that reduce recurring issues and improve efficiency.
  • Develop and maintain PowerShell scripts to automate routine tasks and streamline operations.
  • Collaborate with vendors and clients to plan, test, and deliver IT solutions.
  • Document issues and resolutions accurately for future reference.
  • Mentor junior engineers and help improve team troubleshooting skills.

Requirements

  • Previous experience in an MSP environment is a plus.
  • Excellent English communication skills with a friendly, conversational style.
  • Strong attention to detail and follow-through.
  • Demonstrable experience with Windows client/server systems and Office 365 administration.
  • Proficiency in advanced troubleshooting methodologies.
  • PowerShell scripting skills to automate tasks and improve efficiency.
  • Experience with VOIP systems and a solid understanding of network infrastructure.
  • Familiarity with RMM and PSA platforms used in MSP environments, such as Datto and Halo.
  • Solid experience with Office 365 and Azure, or equivalent experience in similar technologies.
  • Ability to handle difficult tasks, set proper expectations, and deliver solutions within a reasonable timeframe.
  • Proactive, creative, and willing to improve processes.
  • Ability to figure things out when working with new or unfamiliar technologies.

Benefits

  • Permanent work from home.
  • Competitive salary.
  • HMO coverage.
  • Mental health programs.
  • Maternity assistance through HMO for female employees.
  • Paid vacation leave.
  • Technology allowance.
  • Internet allowance.
  • Weekly payout.
  • Career growth and advancement.

Interested in this position?

Apply directly on the company website

Apply Now

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