Senior Customer Success Manager (EU)

2 weeks, 4 days ago
Full-time
Senior
Customer and Technical Support
RemotePass

RemotePass

RemotePass provides a comprehensive solution for hiring, onboarding, and managing global teams, ensuring compliance with international payroll and benefits while facilitating contractor management and employee relocation.

Professional Services
51-250
Founded 2020

Description

  • Guide new customers through onboarding to ensure smooth implementation and rapid platform adoption.
  • Build and maintain relationships with key customer stakeholders as a trusted strategic partner.
  • Act as the primary customer contact, addressing inquiries and coordinating timely issue resolution.
  • Monitor account health and proactively identify opportunities for improvement and growth.
  • Collect and analyze customer feedback to provide insights for product development.
  • Drive retention, loyalty, upselling, and cross-selling across the customer base.
  • Collaborate with Sales, Operations, Product, and Engineering to improve customer outcomes.
  • Ensure customers realize the full value of RemotePass services and support account profitability.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or a related role.
  • Experience in EOR, HR technology, payroll, global employment, or SaaS platforms preferred.
  • Experience managing the full client lifecycle, from onboarding through renewal and expansion.
  • Exceptional interpersonal and communication skills.
  • Demonstrated ability to build strong customer relationships and improve satisfaction.
  • Analytical mindset with the ability to use data to inform decisions.
  • Ability to manage multiple accounts and priorities in a fast-paced environment.
  • Availability to work Central European Time (CET) hours from any location.

Benefits

  • Competitive, uncapped variable compensation tied to account growth.
  • Professional growth and development opportunities.
  • Collaborative and inclusive work environment.
  • Opportunity to work at a fast-growing global remote-work management company.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sr. Customer Success Manager

PointClickCare 1K-5K Health Care Providers & Services

PointClickCare is seeking a remote Senior Customer Success Manager to manage enterprise healthcare client partnerships, maximize solution value, and drive customer outcomes through executive-level engagement.

CRM Salesforce
4 hours, 14 minutes ago

Sr. Customer Success Manager

PointClickCare 1K-5K Health Care Providers & Services

PointClickCare is seeking a Senior Customer Success Manager to manage enterprise healthcare client partnerships, drive adoption and value from its solutions, and engage customer executives in a remote role with required travel.

CRM Salesforce
4 hours, 14 minutes ago

Remote Client Experience Manager

Join a fully remote financial services team to enroll and support clients seeking guidance on benefits and related financial needs.

4 hours, 30 minutes ago

Work From Home - Client Care Manager

Join a fully remote financial services team to enroll and support clients seeking guidance on benefits and family financial needs through web-based consultations.

4 hours, 30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers